Customer Support Representative

Client Services Representative Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives. Labcorp is seeking a Client Services Representative to join a dynamic team in Houston, TX. Work Schedule: Tuesday-Saturday 10:00am-6:30pm, Weekend/Monday rotation as needed. Job Responsibilities Act a liaison between Labcorp, the customer base and patients Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Qualify and establish inbound new customers requesting Labcorp's products and services Work in multiple databases to research complex issues and questions Notify clients of test results in a timely and accurate manner Review test forms for accuracy and report any discrepancies Participate in activities designed to improve customer satisfaction and business performance Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Minimum Qualification: High School Diploma or GED equivalent 1 year or more of experience in a customer service role Preferred Qualification: Current or prior Labcorp experience Associate's degree Bilingual in English and Spanish highly desirable 1 year or more of experience working in a call center environment 1 year or more of experience in the healthcare industry, such as a physician's office, clinic or hospital Additional Job Standards: Experience with Salesforce.com and/or Laboratory Information Systems Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications Strong verbal and written communication skills and excellent ability to listen and respond Courteous with strong customer service orientation Excellent multitasking abilities Strong flexibility and the ability to manage and adapt to changing priorities quickly Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.