Service Coordinator

Service Coordinator

The Service Coordinator is responsible for all administrative functions related to the process of a service customer from entry of service ticket into accounting system through resolution and close out Service tickets. This position will have general administrative support to the Service Manager.

Duties and Responsibilities Service Coordinator:

• Interface with customers, Unlimited Technology, Inc technical staff and Unlimited Technology, Inc. Technical Support Center to handle service functions.
• Provide outstanding customer service to improve customer satisfaction and relationship, comply to internal and external SLA's and KPI's.
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
• Resolve billable and non-billable service tickets.
• Generate and process invoices for billable service items.
• Communicate daily with technicians regarding the ticket/ job Status and schedule.
• Attend Close out Meetings where appropriate.
• Open Purchase Orders for Subcontractors.
• Schedule Subcontractors for remote sites and follow thru until close out.
• Participation on the Safety Committee.
• Assist in product purchasing and order fulfillment activities such as placing material orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
• Monitor product order shipment to ensure on-time delivery to customers.
• Alert customers on shipping and schedule issues in advance.
• Maintain competent understanding of company's products and their functions.
• Coordinate, analyze and improve customer service functions to meet company goals.
• Attend Close out Meetings where appropriate.

Experiences & Knowledge:

• High School Diploma or Associates Degree in Finance and/or Accounting.
• At least 1-2 years experience in administrative support.
• Proficient in the use of a computer, word and excel knowledge required.
• Excellent negotiation and communication skills (verbal and written) and the ability to work well and interact with internal/external suppliers and customers.
• Strong work ethic and teamwork; "can do" attitude and desire to provide best service. Strong interpersonal and communicative skills.
• Must be a self starter and quick learner.
• Self-organized, and able to work with minimum supervision.
• Ability to be onsite quarterly.

$70,000 - $75,000 a year