Industrial Account Executive

Industrial Account Executive

Do you have a deep passion for building meaningful, long-term partnerships? Are you driven to create value for both customers and the organization? If so, this could be the opportunity you've been searching for. As the Industrial Accounts Executive, you'll be the trusted advisor and champion for some of our most strategic industrial customers. This is not just a sales role - it's a chance to truly understand the unique challenges and aspirations of your clients, and to collaborate with them in a way that fosters mutual growth and success. You see, we're not just a regulated utility - we're a purpose-driven organization committed to powering the communities we serve. And you, as the Industrial Accounts Executive, will be the vital link between our company and our industrial customers, ensuring that we deliver on our promise to serve in a way that's tailored to their specific needs. This role requires a special kind of professional. Someone who can navigate the complexities of our regulatory environment, while also bringing a consultative, strategic mindset to the table. If you have the right technical expertise and a genuine desire to make a difference, then we want to hear from you. So, are you ready to embark on a journey of purpose-driven partnership? If so, let's connect and explore how you can become a vital member of our team.

Key Responsibilities:

• Customer Relationship Management
• Serve as the main point of contact for assigned large industrial accounts, ensuring timely communication, resolution of issues and proactive outreach.
• Build long-term partnerships to improve customer satisfaction, loyalty and retention.
• Strategic Account Planning
• Develop and maintain account plans for each assigned customer, including operational needs, load growth opportunities, and capital project forecasts.
• Monitor customer industry trends and advise on implications for energy use, rates, and programs.
• Business Development & Revenue Growth
• Identify and pursue opportunities for increased electric load, new facility connections, and expansion projects.
• Promote utility programs, products, and services including electrification, demand response, distributed generation, and renewable energy offerings.
• Operational Coordination
• Partner with internal teams (engineering, operations, metering, billing) to ensure service reliability and timely response to outages or quality issues.
• Support rate analysis, billing adjustments, and contract negotiations for industrial accounts.
• Energy Efficiency & Sustainability
• Collaborate with customers to identify efficiency upgrades, process improvements and sustainability initiatives.
• Facilitate access to rebates, grants and incentives for qualifying projects.
• Regulatory & Policy Guidance
• Interpret and explain electric rates, tariffs, and regulatory changes impacting customers.
• Represent the utility in customer and community forums, industry events and conferences.
• Safety
• Work safely, observing all safety procedures and policies. Use proper protective equipment (eye and ear protection, steel toe shoes/boots, gloves, etc.)

Skills & Competencies:

• Strong relationship management and negotiation skills
• Proficiency in Salesforce/CRM systems, MS Office Suite, and data analysis tools.
• Excellent communication and presentation skills

Performance Metrics:

• Customer satisfaction scores (NPS) for assigned accounts
• Load growth, revenue retention and program participation rates
• Timely resolution of service issue and billing disputes
• Strategic account plan implementation and results

Work Environment & Travel (25%):

• Primarily office-based with regular field visits to customer facilities
• Occasional travel to conferences, trade shows and industry events
• Must be available for after-hours customer support during storms and other emergencies

Minimum Education Requirement: Bachelor's degree in Business, Engineering, or related field or equivalent work experience. MBA is desired.

Minimum experience required of the position: 7+ years of relevant Industrial Account experience (Electrical Utility, Industrials/Oil & Gas/Petrochemicals, service sales, and/or in mining, pulp and paper, manufacturing, and food processing industries) is highly preferred.

Primary Location: Texas - Beaumont