SUPPORT SERVICES SPECIALIST

Job Description

Job Description

At Wilson-McShane we administer benefits for hardworking individuals in various trade unions. As a Support Services Specialist, you will be providing support to the office operations by answering a high volume of incoming calls, determining the purpose of callers, and forwarding calls to appropriate personnel or queues. Our Support Services Specialists also provide back-up to the front desk and have the opportunity to learn about all departments in the organization in order to get the members in touch with the appropriate department as quickly as possible.

There is also the opportunity to assist with faxing, copying, filing, data, spreadsheets and interoffice projects and documentation such as paper and electronic media. Our Support Services Specialists are critical to ensure that our members receive the service they deserve!

The schedule for this role is 8:00am-5:00pm, Monday-Friday with a 1-hour lunch. This is a non-exempt position with a compensation of $26.87 per hour and includes benefits such as the following:

• Low Deductible Health, Prescription Drug and Dental Benefits
• Voluntary Vision, Accident, Critical Illness and Pet Insurance
• Flexible Spending Account (FSA)
• Employer Contribution to 401(k)-No Match Required
• 401(k) and Roth 401(k)
• Paid Holidays and Paid time off
• Dependent Care Reimbursement Account
• Life Insurance and AD&D
• Employer Paid Short Term Disability
• Employee Assistance Program, including access to confidential counseling (virtual and in-person)

To perform the job successfully, an individual should have the following qualifications: 

• A minimum of 1-year related experience and/or training.
• Computer Skills: Proficiency with all aspects of Microsoft Office. 
• Basic understanding of printing/scanning hardware and software is a plus.

If you enjoy being the first line of contact for customers while providing excellent service, we encourage you to apply for our Support Services Specialist role today!