Account Manager

As a Client Service Manager I, you will be accountable for delivering high‑quality and efficient service to both internal and external clients through the day‑to‑day account management of an assigned group of accounts with relatively simple to moderately complex needs. Your work will directly contribute to client retention, client satisfaction, and achieving operating/margin targets while fostering a culture of performance and continuous improvement. Responsibilities Successfully and profitably manage an assigned group of accounts. Build and solidify relationships with existing clients by providing exceptional ongoing care. Take a leadership role in the renewal process, ensuring the best possible solution is delivered to the client in a high‑quality and timely manner. Secure existing business and drive the sale of additional services and lines of coverage. Cultivate relationships with buyers in the client organization as well as with day‑to‑day client representatives and buyers. Support one or more producers and/or account executives and serve as the first line of contact when they are not available. Coordinate appropriate resources to address the client's risk management needs. Manage multiple priorities and competing demands in a self‑directed manner. Qualifications Required: Bachelor’s degree with 0+ years of client service and/or claims management experience or High School degree/GED with 3+ years of client service and/or claims management experience Producer's License Proficiency in Microsoft Office Appropriate licensing as required Preferred: Previous insurance knowledge and experience managing client relationships Solid financial acumen Behaviors Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages and balances multiple and sometimes competing priorities. Works in a self‑directed manner. Compensation & Benefits Competitive base salary range with potential for additional compensation based on experience, education, and performance. Medical, dental, and vision plans starting from day one. Life and accident insurance. 401(k) and Roth options. Tax‑advantaged accounts (HSA, FSA). Educational expense reimbursement. Paid parental leave. Digital mental health services (Talkspace). Flexible work hours (availability varies by office and job function). Training programs. Gallagher Thrive program – health challenges, workshops, and digital fitness programs for overall wellbeing. Charitable matching gift program. Additional benefits may apply based on job level. The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process. #J-18808-Ljbffr