Customer Service Representative I

QA Regional Manager 1

Join the Duro-Last team, a brand of Amrize Building Envelope and the world's largest manufacturer of custom-fabricated commercial roofing solutions. We're seeking a Customer Service Representative I who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

About the role: We're looking for a Customer Service Representative I to join our team and help deliver an exceptional experience for our customers. In this role, you'll support the full order lifecycle - entering orders, resolving issues, coordinating with internal teams, and ensuring customers receive accurate, timely information. Your ability to problem-solve, stay organized, and communicate clearly will make you a trusted partner to our customers and teammates.

What you'll accomplish:

• Order Entry & Customer Support (60%)
• Customer Issue Resolution (30%)
• OEM Order Support (5%)
• Additional Responsibilities (5%)

What we're looking for:

• Bachelor's Degree
• 12 years of customer service experience (required)
• Strong written and verbal communication skills
• Ability to remain calm and professional in challenging customer interactions
• Comfortable navigating multiple computer programs
• Strong attention to detail and accuracy
• Solid math skills
• Ability to evaluate information, problem-solve, and recommend solutions
• Positive, team-oriented attitude with the ability to handle multiple tasks at once

What we offer:

• Competitive salary & Bonus Incentive
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Vision, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
• Paid time off including 12 paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program