Procurement and Vendor Operations Senior Manager

Job Description Position Summary: We are seeking an experienced and detail-oriented Senior Manager to support Procurement Operations and Vendor Management within Vertex's BPO-enabled operating model. Reporting to the Associate Director, the Senior Manager will play a critical role in overseeing BPO-delivered activities, monitoring performance against SLAs, enforcing procurement policy compliance, and driving continuous improvement across outsourced procurement workflows. Key Responsibilities Oversee day-to-day BPO-delivered procurement operations, including requisition review, PO creation, change orders, catalog enablement, procurement service desk support, and vendor master data management. Monitor BPO performance against SLAs and KPIs, identify performance gaps, and support remediation planning. Monitor volumes, backlog, aging, and quality to ensure operational stability and consistent service delivery. Participate in service reviews and governance forums, including operational performance meetings and QBRs. Serve as the primary day‑to‑day contact for offshore delivery leads, run operational calls, track performance issues, and drive resolution. Ensure adherence to procurement policies, approval matrices, and buying channel strategies across all BPO-delivered activity. Monitor maverick spend, identify root causes, and drive sustainable compliance improvements. Partner with Category Management to align operational execution with sourcing strategies. Support training and communications on procurement tools, processes, and policy updates. Serve as an escalation point for complex vendor, requisition, and PO issues not resolved at the BPO level; partner with stakeholders to resolve urgent operational problems. Coordinate with the BPO to investigate root causes of defects, delays, vendor or user complaints, and implement durable solutions, corrective actions, clarifications, and process hand‑off improvements. Escalate systemic or high‑risk issues to the Associate Director as appropriate. Track and report on procurement operations metrics, including cycle time, exception rates, and catalog adoption; use reporting tools such as BI platforms and Excel to generate operational dashboards and insights. Drive catalog adoption, self‑service enablement, and guided buying compliance initiatives. Identify opportunities to simplify procurement workflows and reduce manual interventions. Support automation and digitization initiatives in partnership with the BPO. Ensure appropriate controls are embedded within requisition-to-PO workflows. Support audit and compliance activities related to procurement operations. Identify operational risks and implement mitigation strategies as appropriate. Foster a culture of collaboration, accountability, and continuous improvement within the team; conduct regular performance reviews and provide coaching to support professional growth. Support onboarding and training on procurement systems and processes. Education and Experience 5–8+ years of experience across Procurement Operations and Vendor Management, with demonstrated experience in Procure-to-Pay execution and vendor oversight. Experience managing outsourced procurement operations and vendor relationships, including performance oversight and governance. Experience working in a BPO-enabled or shared services model preferred. Hands‑on experience in Req-to-PO, Procurement Service Desk, and Vendor Master processes. Professional certification (e.g., CPSM, CIPS) preferred. Continuous improvement experience (Lean/Six Sigma) is a plus. Skills and Competencies Strong understanding of end‑to‑end Procure-to-Pay processes, policies, and best practices. Knowledge of procurement systems, guided buying platforms, and ERP systems such as Oracle and Coupa, and service desk/work‑management tools. Proficiency in data analysis and reporting tools, including BI platforms and Excel. Strong stakeholder management and change‑management capabilities. Analytical mindset with the ability to interpret operational metrics and translate them into actionable improvements. Exceptional communication and interpersonal skills to manage teams and collaborate with stakeholders. Ability to work under pressure, meet deadlines, and manage multiple priorities. Strong operational discipline, prioritization, and problem‑solving skills. Key Attributes High level of integrity and commitment to compliance, accuracy, and operational excellence. Results‑driven with a focus on continuous improvement and value realization. Collaborative and adaptable, with a global mindset and the ability to work across diverse teams and cultures. Proactive in identifying and escalating issues to appropriate stakeholders. Strong business acumen and ability to align procurement operations with organizational objectives. Pay Range $134,400 – $201,600 Benefits Medical, dental, and vision coverage. Generous paid time off, including a company shutdown period during summer and winter. Educational assistance programs, including student loan repayment. Commuting subsidy and matching charitable donations. 401(k) plan and other retirement benefits. Additional market‑leading benefits supporting employee wellbeing and career growth. EEO Statement Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. #J-18808-Ljbffr Vertex Pharmaceuticals Inc (US)