Seasonal Full-Time Customer Experience Associate

Why we will love you You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself. What you’ll be doing day to day At IKEA, we are a very family-friendly retailer, thats why we offer IKEA Småland, a place for kids to have fun while our customers shop on their own. Contribute to creating a pleasant and safe environment for the children that visit our play facility. Register children, monitor and entertain them while in the playroom, and maintain a clean and hygienic environment. Participate in the planning and execution of children’s activities both in and outside of Småland. Build meaningful and empathetic relationships with children and their caretakers. Strictly adhere to all IKEA play facility and safety & security policy and procedures. Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed. Creates a positive customer experience by ensuring accurate transactions and/or orders; records information accurately so the resulting analysis can be used to improve future customer shopping experience. Meets customers’ needs, solves problems independently, and recognizes when to eskalate to a manager. Build loyalty by ensuring a positive customer journey during the IKEA shopping experience. Build emotional connections through meaningful and empathetic interactions with customers. Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO); offers and sells services to customers during the handover process when needed. Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns. As a Retail Carts Co‑worker ensuring an enjoyable shopping experience for our customers, you will: Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard. Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours. Ensure physical shopping tools are filled at closing. Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe. Address customer needs, resolve issues independently, and elevate matters to a manager when needed. Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed. When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience. When supporting in Returns, ensure products and equipment are properly staged. When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff. Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co‑workers and customers. Together as a team At IKEA it’s all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers. We set up services, gather feedback and make things right! Job details Job type – Temporary (Seasonal), Full‑time. Hours – 34‑40 hrs/wk. Shift: Retail Environment, must be able to work nights & weekends. Hourly pay rate: $17.50 per hour. Benefits: Generous paid time off, holiday and sick time; WiselyPay – get earned wages up to two days early; Paid parental leave (up to 16 weeks); KinderCare tuition discount; Retirement and bonus plans; Co‑worker discount, meal deal, and referral bonus; Pet insurance program; Education assistance and learning programs; Safety shoe reimbursement; 24/7 telehealth visits; Dental and vision plans; Medical and Rx plans (must work min. 20 hrs/wk); A fun and inclusive work environment. At IKEA, taking care of our co‑workers and their dependents is a top priority. That’s why we offer our eligible, regular co‑workers (part‑time and full‑time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Application notice Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role. #J-18808-Ljbffr