Guest Services Representative

Guest Services Representative The Guest Services Representative provides support to the staff, patients, and family members. This position provides proactive service, hospitality, information, way-finding, and helps visitors and patients to locate resources. The Guest Services Representative personifies the Values of Respect for Life, Compassionate Concern, and Joyful Service. This position conducts rounds in waiting rooms, inpatient rooms, Emergency Department, and Outpatient and Surgery areas to identify needs and to address complaints that arise. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. You have the ability to create meaningful guest experiences while also having the chance to build strong customer service and leadership skills. Customer service skills, strong communication, teamwork, adaptability, attention to detail. Must be available evenings and weekends, as well as 2 holidays per year. Monitor inventory needs for required department equipment and supplies; place orders to maintain appropriate inventory levels, as required. Oversee the work of volunteers, providing ongoing guidance and training to ensure quality of service. Provide customer service by greeting and actively helping visitors who need assistance with transporting and way-finding. Deal calmly and courteously with upset or difficult visitors. Solicit grievances and complaints from patients and family members on quality of service; act as a liaison between the patient and the department assists in resolving all concerns. Required High School Diploma/GED. 2 years Customer Service Preferred. Cardiopulmonary Resuscitation (CPR) - American Heart Association. Travel is required: Never or Rarely. Equal Opportunity Employer. It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state, or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state, or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.