Senior Delivery Lead

Strategic Delivery Manager

This role requires thought leadership and the ability to work autonomously while managing multiple mid to large sized and moderately complex processes, products, and programs in the delivery life cycle. It requires oversight of numerous parallel projects and cross-functional domains to influence timelines, expectations, and proactively negotiates across departments to attain business goals while managing overall risk to the bank.

Responsibilities & Qualifications

Duties & Responsibilities:

Strategic Delivery Oversight - Collaborates with leaders, enterprise PMOs, and product management to align strategic objectives and roadmaps for the specified business unit. Facilitates quarterly and annual planning focused on delivering business value outlined in strategic objectives and roadmaps. Uses individual judgement to make moderate to complex business decisions that could have noticeable impact to department or program results. Manages strategic relationships and alignment with peers and leadership within assigned projects and function. Contributes feedback towards defining organizational goals, workforce strategy, and enterprise standards to establish metrics. Advocates for the importance of adhering to processes and compliance standards within the delivery function. Advises leadership and drives adoption of enterprise standards and best practices across direct area of responsibility.

Delivery Execution - Advanced in core delivery functions which includes ownership of the complete delivery lifecycle (from product / program / process initiation to completion), for mid to large size efforts, focused on achieving business objectives while maintaining high team performance. Manages multiple moderately to high complex processes, programs, and products spanning numerous domains and business areas. Accountable for scope, roadmaps, budget, staffing, and impediment management for programs and BAU activities. Manages and governs the development and execution of large programs. Responsible for executing, overseeing, and communicating the delivery of these programs, driving results to achieve business outcomes. Leads cross functional development from design to delivery. Strategizes, schedules, and aligns financials and resources essential for executing large initiatives and programs ensuring delivery of key business outcomes. Develops methods for monitoring the progress and performance of these initiatives and programs, within the assigned function. Examines outcomes to identify potential issues, risks, and areas for improvement. Communicates recommendations to relevant stakeholders through reports or other documentation.

Delivery Operations, Process Compliance Standards, Workforce, Financial, and Vendor Management - Supervises program-level financial forecasts and end-of-month reconciliation efforts. Participates in negotiations with external consultants or vendors. Collaborates with leaders to effectively manage vendor relationships, optimizing the value vendors contribute to the organization by enhancing performance and aligning resources. Evaluates opportunities to streamlines processes and workflows to improve operational efficiency, addressing bottlenecks in the end-to-end flow. Implements best practices to drive efficiency and improve time to production. Partners with the enterprise PMO as needed to ensure all projects meet quality standards and compliance including SDLC, Project Management Lifecycle, Agile Standards, etc. Works with peers and junior staff to drive standardization of delivery practices in alignment to enterprise standards and controls. Drives best practices, governance, compliance and standards across the delivery organization.

Position Specific Skills:

Previous oversight of technical or other similar implementations
Knowledge of SDLC
Knowledge of Execution Methodologies or Frameworks (Waterfall, Agile, Hybrid)Knowledge of end to end delivery lifecycle from system or data design to implementationUnderstands how to collaborate with leadership to define strategy and approach for solving complicated technical problemsAbility to deliver solutions that solve complex problems, using thought leadership and independent thinking skillsAbility to lead others in the successful execution and delivery of long term, multi-layered projects and initiativesJIRACollaboration Tools (SharePoint, Confluence)Broad knowledge across more than one domain

Qualifications:Minimum Required Education and Experience: Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Project ManagementPreferred Education:Bachelors Degree

Preferred Area of Experience: Data, Software Development, Infrastructure, Vendor Management, Financial Institution, LFI (Large Financial Institution)

License or Certification Type: Project Management Certification Preferred, Certified Scrum Master (Any or Multiples) Preferred, SAFE 6.0 Certification (Any or Multiples) PreferredSkill(s): Previous oversight of technical or other similar implementations, Knowledge of SDLC, Knowledge of Execution Methodologies or Frameworks (Waterfall, Agile, Hybrid), Knowledge of end to end delivery lifecycle from system or data design to implementation, Understands how to collaborate with leadership to define strategy and approach for solving complicated technical problems, Ability to deliver solutions that solve complex problems, using thought leadership and independent thinking skills, Ability to lead others in the successful execution and delivery of long term, multi-layered projects and initiatives, JIRA, Collaboration Tools (SharePoint, Confluence), Broad knowledge across more than one domain

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at jobs.firstcitizens.com/benefits.