ENROLLMENT SPECIALIST

Enrollment Specialist

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Launched in 2015, IDNYC is the largest and most successful municipal ID program in the country! IDNYC is a card for all New Yorkers, regardless of their immigration status. IDNYC benefits all city residents, including those from some of our most vulnerable communities – the unhoused, youth, the formerly incarcerated, and others who may have difficulty obtaining a government-issued photo ID IDNYC is recruiting three (3) Community Associates to function as Enrollment Specialists reporting directly to the Intake Supervisor, the Enrollment Specialists will:

• Review applicant's documents for completeness; ensure IDNYC applicants have all necessary paperwork and documentation required to complete the IDNYC enrollment process.
• Notify applicants of required or missing documentation and inform applicants of how to obtain official documents from local, state and or federal government agencies, if necessary.
• Navigate the enrollment database; scan all authenticated official documents into the Municipal ID database: data-enter all demographic and relevant applicant information necessary to process the completed application; and ensure that all information is entered accurately.
• Use specialized equipment to review the authenticity of documents presented.
• Ensure that all original documents submitted by applicants are reviewed using only the designated, specialized equipment and process adhering to strict confidentiality protocols and procedures.
• Take photos of applicants for the IDNYC card and gather electronic signatures utilizing Municipal ID program cameras and equipment; and be responsible for the care and maintenance of such equipment.
• Finalize and submit the applicant's complete IDNYC package and provide receipts.
• Create, organize, schedule and present information to community audiences via public speaking (conducting information sessions and setting up information tables), flyers, brochures, and other relevant mediums.
• Coordinate efforts to facilitate communications at various sites throughout the five boroughs of New York City to support applicants in the IDNYC enrollment process and provide adequate personnel coverage.

Hours/Schedule: Jamaica location: Mon - Fri 9am - 5pm COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.