Help Desk Technician II

WHO WE ARE

Based in Plain City Ohio Select Sires Inc. is committed to enhancing the productivity and profitability of dairy and beef producers. Highly fertile semen and genetic consultation are provided by three farmer-owned and -controlled cooperatives domestically while World Wide Sires Ltd. delivers international service. As the industry leader Select Sires Inc. supplies farmers and ranchers with the worlds best genetics services and programs.

SELECT SIRES INC MISSION

With the highest integrity maximize the productivity profitability and sustainability of livestock producers who feed the world.

SELECT SIRES INC. CORE VALUES

Integrity Dedication Respect Innovation

Select Sires Inc. is currently seeking candidates to join our team as a Help Desk Technician (Level 2). This salaried exempt position is at our Plain City OH facility and reports to the Director of Technical Infrastructure and Cybersecurity.

POSITION SUMMARY

The Help Desk Technician is the first point of contact for employees who need IT help. The role answers calls emails and tickets resolves common hardware software and account problems and escalates more complex issues to Level 3 support or system and network administrators. Good service and clear communication matter as much as technical skill in this role.

Specific duties and responsibilities of a Help Desk Technician (Level 2) include but are not limited to

• Serve as an ambassador of Select Sires Mission and Core Values demonstrating professionalism teamwork and a commitment to animal well-being in every task.
• Resolve tickets escalated from Level 1 and find root causes for recurring problems.
• Troubleshoot complex Windows Microsoft 365 and business application issues.
• Manage user accounts groups and permissions in Active Directory.
• Build image and deploy computers and mobile devices with Intune Autopilot or similar tools.
• Push software updates and security policies through endpoint management tools.
• Support VPN remote access Wi-Fi and basic network connectivity problems.
• Administer shared mailboxes distribution lists Teams and SharePoint permissions.
• Support conference rooms phones and other office technology.
• Coach Level 1 technicians and review their tickets for quality.
• Write and maintain knowledge base articles and support procedures.
• Escalate server network and security issues to administrators with clear documentation.
• Travel to company sites for hands-on support and equipment rollouts as needed.
• Take part in the after-hours support rotation.

A Help Desk Technician (Level 2) s work schedule is Monday through Friday 8:00 AM 4:30PM. Work schedules and duties are subject to change to meet departmental needs.

WHY JOIN SELECT SIRES

At Select Sires youll be part of a team-oriented supportive workplace where employees are encouraged to take ownership of their careers and grow both personally and professionally. We take pride in fostering a culture where people feel valued empowered and inspired to contribute their best.

What We Offer:

• Competitive compensation and flexible benefits are designed to support your health financial security and overall well-being.
• Professional development opportunities including mentoring programs on-the-job learning and both internal and external training designed to help you expand your skills.
• Clear pathways for advancement through intentional career planning and growth opportunities.
• A culture built on excellence commitment to customer success and the highest ethical standards.
• A meaningful focus on work/life balance ensuring you can thrive at work and at home.
• A community-driven mindset with Select Sires proudly contributing to and participating in local organizations events and initiatives.

Requirements

REQUIRED SKILLS AND ABILITIES OF A HELP DESK TECHNICIAN (LEVEL 2):

• 3 to 4 years of IT support experience including at least 1 year at Level 1.
• Strong troubleshooting skills with Windows 11 and Microsoft 365.
• Experience with Active Directory user and group management.
• Experience with an endpoint management tool.
• Working knowledge of networking basics: TCP/IP DNS DHCP Wi-Fi and VPN.
• Clear communication with non-technical users and the ability to coach other technicians.

PREFERRED SKILLS AND ABILITIES OF A HELP DESK TECHNICIAN (LEVEL 2):

• CompTIA A; Network Security or Microsoft 365 Endpoint Administrator Associate is a plus.
• Basic PowerShell scripting is a plus.

REQUIRED EDUCATION AND EXPERIENCE OF A HELP DESK TECHNICIAN (LEVEL 2):

• Associate degree in information technology or a related field or equivalent work experience.

PHYSICAL REQUIREMENTS OF A HELP DESK TECHNICIAN (LEVEL 2):

• Valid drivers license and ability to lift and carry equipment up to 50 pounds.

DISCLAIMER

The job description is not intended to cover or describe all tasks duties and responsibilities the employee may be required to be asked to perform. Select Sires retains the right to change or add new tasks duties and responsibilities to the employee at any time with or without notice.

WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within three business days of the first day of employment.

AAP/EEO STATEMENT

Select Sires Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Select Sires Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Select Sires Inc. expressly prohibits workplace harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of Select Sires Inc.s employees to perform their job duties may result in discipline up to and including termination.

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