Customer Service Representative

Customer Service Representative

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will possess strong communication, organizational, and problem-solving skills with experience supporting customers in a fast-paced manufacturing environment.

Responsibilities

• Communicate with customers via telephone and email to provide information about products and services, process orders, and address customer concerns.
• Maintain detailed records of customer interactions, transactions, inquiries, complaints, and corrective actions taken.
• Ensure customer issues are resolved promptly and verify that appropriate corrective actions have been implemented.
• Interpret warehouse inventory reports and identify discrepancies or problem areas.
• Escalate unresolved customer concerns to the appropriate departments for further investigation and resolution.
• Contact customers regarding claim investigations, shipment issues, adjustments, and follow-up resolutions.
• Compare disputed shipments against original purchase orders, invoices, and requisitions; prepare documentation for returned goods.
• Recommend improvements in products, packaging, shipping procedures, customer service processes, and billing methods to help prevent recurring issues.
• Perform order entry and order processing with a high degree of accuracy.
• Verify pricing, shipping schedules, and delivery dates based on transit timelines.
• Prepare and distribute daily reports for designated customers.
• Maintain organized filing systems and email confirmations related to customer orders and communications.
• Collaborate effectively with internal departments including warehouse, production, shipping, and accounting teams.

Qualifications

• Minimum of 2 years of customer service experience in a manufacturing environment required.
• Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong interpersonal, analytical, and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Team-oriented mindset with strong collaborative skills.
• High attention to detail and accuracy.

Education

• High School Diploma or General Education Degree (GED) required.

Preferred Attributes

• Experience with ERP/order entry systems preferred.
• Ability to analyze inventory and shipping data effectively.
• Strong customer-focused attitude with a proactive approach to issue resolution.

Benefits:

Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled