Service Program Manager

Responsibilities Overseeing the service request process, both preventative and corrective, for the assigned account. Communicating with stakeholders on an hourly/daily basis to keep them informed of service activities and ensuring that customer expectations are met. Overseeing critical priorities for the service team, ensuring collaboration and alignment with the service program's goals. Gathering customer input on needs and outcomes while supporting service program goals, objectives, and scope, and aligning them with the account's strategic vision. Coordinating and managing resources (vendor) as needed to achieve the objectives of the service program. Identifying, assessing, and mitigating potential risks to the service program's success through voice of customer. Managing changes to the program scope, schedule, or budget. Supporting the Service Operations Manager by proactively monitoring program metrics, highlighting areas of deviation, and facilitating corrective action efforts to keep performance aligned with expectations. Ensuring that the program deliverables meet the required quality standards. Developing and managing the program budget, tracking expenditures, and ensuring that the program stays within budget. Requirements Bachelor’s Degree or equivalent healthcare related experience Experience with service operations in complex healthcare systems required Clear knowledge & understanding regarding regulatory compliance and ISO 9001 or 13485 standards Experience managing both customer and supplier relationships, including the development of operational strategies (OEM or ISO) preferred Must be proficient in Microsoft Office Suite, including but not limited to PowerPoint, Word, Excel, OneNote and Outlook. #J-18808-Ljbffr