Customer Service Representative

Job Description

Job Description

Overview

We are seeking a Customer Service Representative to support a fast-paced service operations team within a global diagnostics and manufacturing environment. This role is responsible for managing customer service requests related to product repairs, returns, and calibrations while ensuring accurate order processing and timely communication. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a high-volume call center setting.

Key Responsibilities

• Enter and process service orders, repairs, returns, and calibrations using CRM/ERP systems
• Coordinate with third-party vendors and manufacturers to ensure timely completion of repair requests and adherence to service level agreements (SLAs)
• Communicate regularly with customers via phone and email regarding order status and service updates
• Track and manage service requests through CRM systems to ensure proper documentation and follow-up
• Partner with internal teams including shipping, accounting, and quality to support operational workflows
• Handle detailed customer inquiries such as service documentation, supplier forms, and product support questions
• Assist with process improvements and support operational efficiency initiatives
• Maintain compliance with company policies, procedures, and safety requirements

Required Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree preferred
• 1–3+ years of customer service or call center experience
• Experience with order entry and managing customer requests in CRM or ERP systems
• Ability to handle high call and email volume in a fast-paced environment
• Strong written and verbal communication skills
• High attention to detail and ability to multitask

Job Type & Location

This is a Contract to Hire position based out of CAMARILLO, CA.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in CAMARILLO,CA.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.