Student Services Specialist

Student Services Specialist



Job ID: 322803

Location: Mesa Community College

Full/Part Time: Full Time

Regular/Temporary: Regular



Hiring Salary Range


$19.17 - $23.99/hourly, DOE

Work Schedule


Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar


12 Months

Maricopa Summary


10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement


Mesa Community College (MCC) is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training, and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 colleges in MCCCD. Learn more at


Benefits


Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary


The Division of Student Affairs is comprised of student-centered units and services that are dedicated to advancing the quality, cohesiveness, and cultural relevancy of the student experience at MCC and beyond. The Office of Student Retention and Completion is a part of the Student Affairs Division at MCC and drives the successful improvement of student retention and graduation rates and serves as a centralized space for students to access common student services to strengthen their ability to navigate Mesa Community College and achieve their academic and career aspirations. The goal of the Retention and Completion area is to enhance the student experience by providing support with educational planning, resource awareness, and success strategies. The unit leads, coordinates, and implements targeted interventions guided by evidence-based practices and institutional data and analytics to support student success and the institution's retention and persistence goals through the provision of academic supports and early intervention strategies that promote student success. The office provides a myriad of workshops, activities, and programming that promote a successful college transition, student development and self-efficacy, academic and personal success, engagement, timely graduation, and lifelong learning from the first year to graduation. In addition, the Office of Student Retention and Completion leads and supports large- and small-scale assessment projects, while developing and monitoring early alert systems and protocols. The unit is comprised of critical functional areas that include: Academic Advising, First-Year Success, TRiO, American Indian Institute, International Education, and Mesa College Promise.


PURPOSE AND SCOPE
The Student Services Specialist position provides programmatic support to academic advising and first-year success services with the responsibility of planning and daily implementation of advising and first-year success customer service functions and execution of various operational functions, events and activities. Responsible for routine and special projects. This position is primarily responsible in coordinating front line services support to students who participate in New Student initiatives and academic advising to support persistence, retention and completion.

DESCRIPTION OF WORK
This position primary objective is to provide support to students participating in Academic Advising and First-Year Success Services. Under the direction of the Director, Academic Advising and First Year Programs, the specialist will coordinate office services such as responding to student inquiries, explaining advising and retention services and processes, supporting student website and tools navigation, assist in appointment scheduling and event registration and tracking, processing student applications and forms, and provide general academic advising to support course selection, registration and completion. This position will provide quality customer services and support office processes and procedures.

Additionally, this position will be the primary front office coordinator including duties such as updating records, data entry, creating reports and staff tools, creating and maintaining staff schedules, completing intake processing, coordinating event registrations and student communications, updating materials and website, reserving room location for student events, and coordinating event logistics in collaboration with college stakeholders.


The individual in this role must provide exceptional customer service, students, faculty, staff, and guests of Mesa Community College.


Essential Functions


35% Student Support Services:
Provide level 1 academic advising supporting course overrides, advise on prerequisites, testing and placement processes, and basic academic policies.
Manage Academic Advising Center phone operations and provide student support through phone, in person, and virtual chat by answering inquiries, providing referrals and managing student visits.
Handle questions and track student data and volume.
Assist students with preparing for advising appointments/meetings.
Maintain the knowledge of college and department processes and policies.
Respond to emails sent to department email address in a timely manner and answer general advising questions and/or route emails appropriately.
Assist with developing departmental specific knowledge and training materials to support student operations.

30% Program Coordination
Assist with the planning and execution of special events and other high-stakes student programming. This includes but not limited to, monitoring data and event participation, creating or completing room reservations, and managing communications with faculty and staff.
Assist with the implementation of communications and marketing strategies to advertise student retention and completion workshops/events and tasks in collaboration with other departments such as marketing, faculty, and other student affairs departments.
Assist with developing departmental specific knowledge and training materials to support student operations.

30% Administrative Support:
Determine the correct advisor for a student based on their program of study and educational goals, assign students to the correct advisor, and manage updates to advisor assignments in college software systems.
Coordinate office day-to-day operations and front desk operations of the office of Academic Advising and First-Year Success, collaborating on work with part-time or student worker staff.
Lead front desk check-in case management process and triage that leads to seamless high-level student services.
Correspondence: Create, distribute, and manage emails, physical mail, website updates, flyers, and additional communication material.
Perform clerical support functions such as: assisting with development and maintenance of reports and documents; presentations; coordinate office equipment requests, managing contact lists; and data entry.
Organizing digital and physical filing systems ensuring files are up to date and accessible.
Document advising services using the appropriate college software platform.

5 % Compliance:
Be familiar with the college catalog regarding credit and transfer policies and the acceptance of courses from other agencies as equivalents to MCCCD/MCC courses.
Support responses to subpoenas according to policy in a timely manner and follow all legal guidelines associated with FERPA and other state and federal laws.
Maintain confidentiality. Maintain accurate records as required by accreditation agencies, school policies, and administrative regulations to ensure compliance with regulations, with a commitment to discretion and confidentiality, as appropriate.
Collaborate with the Office of Institutional Effectiveness to provide statistical and narrative reports to aid in developing academic policy, and responding to federal, state, and related internal and external student enrollment requests.
Review student records per academic policy and recommend actions.
Work closely and collaboratively with other administrators, departments, and faculty governing bodies and committees to educate, provide advice, interpret, and ensure compliance with existing MCCCD/MCC academic policies and procedures.
Other duties as assigned

Minimum Qualifications


Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications


A. Minimum 1 year experience performing day-to-day office operations, maintaining departmental records, and customer service functions, receptionist duties, clerical/administrative and support tasks, and/or providing support to other front office staff.
B. Minimum 1 year experience planning and coordinating events and activities and/or organizing and coordinating projects involving multiple staff
C. Minimum of 1 year experience working in a student support area in an institution of higher education.
D. Experience supporting students or customers in a high-volume environment.
E. Proficient level technology skills in Google products, Microsoft Products, Learning Management Systems, and Student Information Systems Customer Service Management and/or Case Management products.
F. Proficient in English and another language (Spanish preferred)
G. One year of relevant full-time MCCCD experience during the previous two years.

Special Working Conditions


Standard work schedule varies during the year: August through mid-May: Monday - Friday, 8-hour days; mid-May through the end of July: Monday - Thursday, 10-hour days
Required to sit for a prolonged period of time; viewing a computer monitor
May be required to travel or be assigned to another MCCD location
Travel to campus during interview/selection process will be at candidate's own expense
MCC does not sponsor individuals for work visas

How to Apply


Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.


Additional materials received after the application deadline will not be accepted and cannot be used for pay placement, except for verification of employment letters for relevant paid positions listed on the resume you submitted with your application.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at View email address on click.appcast.io


MCCCD is an Equal Opportunity Employer.


Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply.

Applicants who are not currently working for any of the MCCCD locations should apply at

If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at View email address on click.appcast.io prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time.

Posting Close Date


Open until filled

First Review date is June 15, 2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

jeid-7aed667c9c1e1042a0718ade876a7c49