Student Services Specialist Sr

Student Services Specialist Sr

Job ID: 322960
Location: Chandler-Gilbert Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range


$20.82 - $27.07/hourly, DOE

Grade


111

Work Schedule


Fall & Spring Hours: Mon-Fri, 8am-5pm (requires early morning, some Saturday, and some evening hours)


Summer Hours: Monday - Thursday 7:00am - 6:00pm Work at multiple locations - Schedule will depend on the needs of the high school districts.

Work Calendar


12 Months

Maricopa Summary


10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits


Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary


The Student Services Specialist Senior serves as a lead resource for the Dual Enrollment Department by coordinating operational processes and providing advanced student services support to current and prospective students, parents, high school partners, instructors, and college departments. This position performs technically complex student enrollment, admissions, registration, records, academic planning, instructor eligibility, and compliance functions while coordinating office workflow and ensuring adherence to college, district, state, and federal policies and procedures. The student services specialist senior researches and resolves complex issues, maintains department records and reporting systems, prepares reports, coordinates semester-based operational activities, and serves as a liaison between the college, partner high schools, academic divisions, and district departments to support the effective delivery of the Dual Enrollment Department.


This position develops and maintains program communications, presentations, website content, training materials, reports, and operational documentation to support students, instructors, high school personnel, and college staff. The student services specialist senior coordinates outreach activities, provides technical guidance and training to staff, monitors and analyzes program data to ensure accuracy and compliance, identifies opportunities to improve operational processes and customer service, and recommends enhancements that support program effectiveness. As a member of the Early College Programs team within Enrollment Services, this position collaborates with internal and external stakeholders, supports special projects and strategic initiatives, and contributes to the successful administration of the college's Dual Enrollment Department.

Essential Functions


40% - Coordinates, implements, and evaluates Dual Enrollment services for current and prospective students, parents, instructors, and partner high schools. Provides advanced student services support and guidance throughout the enrollment process, including admissions, placement testing, registration, records, financial aid, and tuition payment processes. Assists students and stakeholders through in-person, virtual, phone, chat, and email communication, and collaborates with Enrollment Services departments, High School College Advisors, Academic Divisions, and external partners to resolve complex enrollment issues and ensure effective program delivery.


30% - Coordinates operational processes that support the Dual Enrollment Department under the guidance of the Dual Enrollment Manager, including course setup, instructor eligibility, enrollment tracking, reporting, and program compliance. Develops, maintains, and analyzes reports to ensure data accuracy and support operational decision-making. Assists with updates and maintenance of the Dual Enrollment website and program communications, develops presentations and promotional materials, and researches and resolves complex operational issues requiring advanced knowledge of Early College and under-18 enrollment processes.


20% - Serves as the lead resource for the Dual Enrollment Program in the absence of the Dual Enrollment Manager by coordinating workflow, responding to escalated issues, and supporting daily program operations. Assists with training and provides technical guidance to full-time, part-time, and crossfunctional staff on Dual Enrollment processes, procedures, and systems. Facilitates meetings and presentations, develops training materials and operational procedures, and collaborates with internal and external stakeholders to support continuous improvement and effective program implementation.


10% - Participates in committees, special projects, and strategic initiatives that support Enrollment Services, Early College Programs, and Student Affairs. Performs other duties as assigned that are appropriate to the position.

Minimum Qualifications


Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.


Desired Qualifications


1. Bachelor's degree from a regionally accredited institution.


2. Two (2) years of experience working in Student Services or Enrollment Services position at a community college or university


3. Two (2) years of customer service experience with a high degree of contact in-person, telephone, and/or e-mail and working with students and parents from various backgrounds


4. One (1) year or more of experience working with student information systems (SIS or PeopleSoft)


5. One (1) years of experience presenting information and responding to questions from students, parents, employees, and the general public in one-on-one and/or group situations.


6. One (1) year demonstrated leadership experience coordinating and/or leading project management and/or workflow

7. One year of relevant full-time MCCCD experience during the previous two years.

**** Experience within other community college systems or higher education institutions is valued and may be considered in addition to MCCCD experience. External candidates are encouraged to apply.

Special Working Conditions

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving:
  
  
• May be required to work at multiple sites or locations.
• Monday - Thursday, 8am-5am Fridays 9am-6pm Work Schedule Varies May be required to work evenings and weekends
• May be required to lift or carry up to 25lbs.
• May be required to sit for a prolonged period of time; viewing a computer monitor

How to Apply


Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.


Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at View email address on click.appcast.io


MCCCD is an Equal Opportunity Employer.


Posting Close Date


Apply on or before July 29th, 2026 to be considered.

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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