Student Services Specialist Sr

Student Services Specialist Sr Job ID: 322846 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range: $20.61 - $26.80 hourly, DOE Grade: 111 Work Schedule: Fall/Spring - Mondays 9am-6pm; Tue-Fri 8am-5pm Summer - Mon-Thu 7am-6pm; Fri Off May be required to work evenings and weekends. Work Calendar: 12 Months Benefits Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Provides academic advisement to new and continuing students either in-person or virtually with high levels of accuracy and customer service. Advises assigned cohorts of students and applies comprehensive case management and outreach strategies for students in a particular field of interest. Works in coordination with FOI Academic Advising Analyst(s) and a student support CARE team. Provides academic advisement to cohort and non-cohort students regarding program and degree requirements, academic progress, university transfer, and graduation eligibility. Evaluates unofficial transcript for academic planning and course approvals and creates personalized academic plans. Implements strong problem-solving and troubleshooting skills to resolve more complex student services concerns requiring extensive knowledge of academic advising and student services regulations and policies. May evaluate program admissions eligibility. May coordinate office workflow and provide training to other staff members. Essential Functions Educational and Career Planning (30%) Provide comprehensive academic and career planning to credential‑seeking students with a high level of accuracy, professionalism, and customer service. Advise students individually and in group settings through scheduled appointments, drop‑in services, and virtual and in‑person modalities. Assist students with career exploration, program selection, and development of multi‑semester academic plans aligned with transfer goals, degree completion, or career pathways. Interpret college policies, procedures, catalog requirements, academic regulations, and transfer information to support informed student decision‑making. Maintain accurate, thorough, and timely advising notes and student records in accordance with institutional standards and FERPA guidelines. Advanced Advising Functions & Caseload Management (30%) Serve as the primary advising contact for an assigned student caseload; monitor enrollment, academic progress, retention indicators, and completion milestones. Provide proactive outreach, enrollment nudges, and just‑in‑time advising interventions in coordination with Field of Interest (FOI) Advising Analysts and student success partners. Analyze student data to identify risk factors and implement strategies that support persistence and academic success. Resolve escalated or complex student situations requiring advanced problem solving, policy interpretation, and cross‑department coordination. Perform advanced student records functions including program plan changes, degree audits, graduation reviews, and course applicability and eligibility for financial aid consideration. Field of Interest and Student Success Collaboration (15%) Collaborate with faculty, Enrollment Services, Financial Aid, Career Services, Student Success, and other campus partners to support holistic student success. Identify barriers to student success and connect students with appropriate campus and community resources. Participate in cross‑functional teams, committees, and retention initiatives. Participate in Field Of Interest programming and Student Success events. Training & Operational Support (15%) Support onboarding, training, and mentoring of new advising and enrollment services staff. Assist with advising service operations including scheduling workflows, service coverage coordination, and daily operations to ensure continuous student access. Contribute to the development, implementation, and continuous improvement of advising procedures, workflows, and service delivery models. Participate in departmental planning, project implementation, and operational initiatives supporting advising effectiveness. Data Monitoring, Reporting & Compliance (10%) Utilize student information systems and advising technologies to track student engagement and outcomes. Analyze caseload trends and report data supporting retention and completion initiatives. Ensure compliance with institutional policies, academic regulations, and applicable state and federal requirements. Support assessment and continuous improvement efforts related to advising effectiveness. Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full‑time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications One (1) or more year(s) full‑time equivalent experience providing academic advisement in a community college or university setting. Experience tracking, monitoring, and reporting enrollment, retention, persistence, and completion data for student populations or cohorts. Experience utilizing student information systems to support advising, enrollment, retention, or other student services functions. Experience coordinating and facilitating group advising presentations, workshops, trainings, and orientations. Experience leading, coordinating, or supporting student success, retention, or operational initiatives in a higher education setting. One year of relevant full‑time MCCCD experience during the previous two years. Experience within other community college systems or higher education institutions is valued and may be considered in addition to MCCCD experience. External candidates are encouraged to apply. Special Working Conditions May be required to work at multiple sites or locations. May be required to work evenings and weekends. May be required to sit for a prolonged period of time; viewing a computer monitor. Equal Employment Opportunity & Non‑Discrimination Statements Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at View email address on click.appcast.io. MCCCD is an Equal Opportunity Employer. Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. TitleIX of the Education Amendments of 1972 states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college TitleIX Coordinator, as outlined in policy, contact information is available at this link TitleIX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. #J-18808-Ljbffr