Onsite Desktop Support Engineer — Windows & ITIL

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Duration: Backfill (Backfill / On-demand ticket basis) Note: This is not a pure server administrator role. Desktop support is the primary responsibility. Role Summary This is a hands‑on Desktop Support Engineer role with additional exposure to server and infrastructure technologies. The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper‑V, Veeam Backup, HP Storage, and Microsoft SQL Server. Primary Responsibilities (Desktop / Site Support) Daily L1/L2 desktop and end‑user support Windows desktops, laptops, printers, and peripherals Hardware troubleshooting, replacements, and installations Onsite coordination with NOC and vendors Incident and request handling using ServiceNow Follow ITIL and change management processes Additional Responsibilities (Server / Infrastructure Support) Windows Server operational support Veeam Backup monitoring and basic restore support HP Storage (SAN) – operational exposure Microsoft SQL Server – basic admin exposure Active Directory – basic exposure Support patching, firmware updates, and backup tape rotation Coordinate with OEM vendors and follow the escalation matrix Mandatory Skills (Screening Checklist) Windows Server basics Hyper‑V exposure ServiceNow / ITIL awareness Willingness for full onsite, hands‑on support Good to Have HP Storage / SAN exposure SQL Server basics Data center or on‑site support experience GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent. Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination‑free workplace. #J-18808-Ljbffr Axiom Technologies