System Administrator 4 (MM)

Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT


system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Provide support for implementation, troubleshooting and maintenance of IT systems

Manage the daily activities of configuration and operation of IT systems

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Provide assistance to users in accessing and using IT systems

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and


resolution of problems

Perform account management, e.g. establishing, activating, modifying, disabling, and removing


accounts.

Provide configuration management, implementation, and sustainment of compliance with


applicable system security controls.

Perform periodic vulnerability scans of systems

Provide support to IT systems including day-to-day operations, monitoring and problem


resolution for all of the client/server/storage/network devices, mobile devices, etc.

Implement IAVA security patches and insure patch status is recorded in appropriate systems of


record.

Provide support for the escalation and communication of status to agency management and


internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and


planning

Provide in-depth experience in trouble-shooting IT systems and internal customers for


escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the


resolution process

Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and


installs/loads operating system software, troubleshoot, maintain integrity of and configure network


components, along with implementing operating systems enhancements to improve reliability and


performance

Communicate and coordinate with the Information System Security Officer (ISSO) and


Information System Owner (ISO) regarding system changes as part of the Change and


Configuration Management Process

Support the ISO by completing required milestones of Plan of Action & Milestones


(POA&M)as directed and coordinate completion status with the ISSO to reflect status within the


Source System of Record for Security Authorizations

Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM)


policy.

Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced


VDI (e.g., remote GPU and memory scaling).

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as


part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware, applications and


software integration

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as


part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware, applications and


software integration

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as


part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware, applications and


software integration

Provide Tier 3 (Escalation) problem identification, diagnosis and resolution of problems

Requirements

Top Secret/SCI w/ Polygraph Clearance Required


Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4)


years of additional SA experience may be substituted for a bachelor's degree.

Twenty (20) years' experience as a SA in programs and contracts of similar scope, type, and


complexity is required.

Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level III certification,


and Computing Environment (CE) Certification. The CE certification requirements can be fulfilled with


either Microsoft OS, Cent OS/Red Hat OS CE certifications.

Eight (8) years of experience with Service Management (ITSM) is required.

ITIL 4 platform certification is required.

If assigned to Directory Services TTOs, experience with Active Directory, Identity Management,


SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services,


and MS Exchange are required.

If assigned to Desktop & Enclave Services TTOs, understanding of the concepts of mission islands,


Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) required.