Roadside Assistance Driver - Flatbed (59230)

Job Details Job Location: Union, NJ 07083 Position Type: Full Time Salary Range: $22.00 - $24.75 hourly Job Shift: 3rd Shift (4x10) Job Category: Technicians/Mechanics At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. The Roadside Service Tech Flatbed is responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle or flatbed vehicle. Flatbed Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure personal safety, member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services. Provides minor mechanical assistance (if trained and equipped) in attempt to get member's vehicle on-the-go instead of tow. If not successful, then tow disabled vehicles to repair facilities or other member requested destinations; promote AAA products and services; ensure complete resolution of member issues. Flatbed Technicians achieve club performance standards for go rates and membership satisfaction. Compensation The pay range for this position is $22.00 - $24.75 per hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits. Additional Compensation on top of regular hourly pay: Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am. Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm. Additional $1 per hour shift differential for working weekend hours. Differentials can be combined. Shift Monday, Thursday-Friday; Saturday 8:00 pm-6:30 am What you will do Accept calls and respond to Dispatch or members with ETA to destination. Locate members and greet them to take action, as necessary, to deal with their emotional state (e.g., calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation. Assess the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions. Provide efficient minor mechanical assistance (if trained and equipped) and towing service: Ask probing questions to help diagnose probable causes of breakdowns. Make a preliminary determination of the best course of action based on all information collected about the situation. Ask for assistance if unsure about a certain situation. Provide battery boost as appropriate; follow all safety procedures. If towing is required, safely tow vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate. Maintain AAA high standard of service and image: Maintain service vehicle and equipment in good safe working order (conduct safety checks). Maintain inventory of tools and products to ensure all service calls can be completed. Follow all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage. Maintain a professional image (self and vehicle) to positively represent the AAA brand. Follow temporarily repaired vehicles to ensure member safety or transport members to their destination if vehicle is to be towed (subject to Club policies and procedures). Operate in vehicle MDC computer to receive and update information regarding calls. Collect Club revenue through cash and credit cards accurately based on services rendered. Safeguard confidential information and follow proper guidelines on paperwork according to Club policies. Promote AAA products and services: Educate members on AAA battery replacement service and refer call to appropriate technician. Promote other AAA products and services. Work with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car). Work independently with little face‑to‑face contact with other members of the service team. Be flexible and adapt to work a variety of shifts to cover a 24/7 operation. Take special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow. Work under pressure, in busy circumstances, with various traffic conditions, weather conditions. Other duties may be assigned. Qualifications Education : High School Diploma or GED required. Experience : At least 21 years of age required. Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting required. Licenses and Certifications Active and valid driver’s license issued by only one state or jurisdiction required. DOT card pre-hire and as a current employee within 1 year required. Satisfactorily pass a motor-vehicle record check during pre-hire screening and periodically during employment in accordance with policy required. EEO Statement AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work. #J-18808-Ljbffr AAA Northeast