ServiceNow SecOps Tech Lead / Developer

RM - ITSM(ServiceNow)-POD - SecOps - Tech Lead/Developer (Software Engineering - DevOps Engineer)

Client location: 4101 Charlotte Avenue Nashville, Tennessee. Work setup is remote, but candidate must be willing and able to frequently travel to the client location (Travel and expenses are paid by the client). Position is aligned to a Level 9 (Equivalent Grade 9) Systems Integration / Technology Services business unit. Key business driver is managing production technical support, configurations, and dashboards for IRM, BCM, and TPRM applications. Initial contract duration is 24 weeks and 4 days, with a noted notation of "may be" for chances of extension. Candidate must have valid work authorization without restrictive stipulations (H1, GC, or US Citizens accepted).

TOP HARD SKILLS

• ServiceNow Engineering & Scripting (6+ years)
• ServiceNow Security Incident Response / SecOps (6+ years)
• Workspace & UI Builder configuration (6+ years)

NICE-TO-HAVES

• CIS - Policy and Compliance certification
• Computer Science background/degree
• 7 years of overall Industry experience

DISQUALIFIERS

• Less than 6 years of dedicated ServiceNow experience
• Inability or unwillingness to travel frequently to the client location
• Lack of experience with Workspace or UI Builder platforms

POSITION OVERVIEW

The ServiceNow Security Operations (SecOps) Tech Lead/Developer joins a high-performing systems integration team focused on delivering enterprise-level solutions. The mission of this team is to manage, optimize, and secure business operations by maintaining high-quality risk, continuity, and third-party data infrastructures. This role ensures the stable operation and continuous support of crucial business applications within production environments.

DAY-TO-DAY RESPONSIBILITIES

• Lead day-to-day technical support for IRM, BCM, and TPRM applications in production.
• Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs.
• Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data.
• Maintain shared dashboards and reporting data sources used by business stakeholders.
• Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM.
• Develop, configure, and maintain workspace and UI builder features within ServiceNow.

TOP 3 REQUIRED SKILLS

• ServiceNow Scripting & Integrations (6+ years)
• ServiceNow Security Incident Response / SecOps (6+ years)
• Workspace and UI Builder Experience (6+ years)

ADDITIONAL DESIRED SKILLS

• Integrated Risk Management (IRM) application support
• Business Continuity Management (BCM) and Third-Party Risk Management (TPRM) application support
• CIS - Policy and Compliance certification
• Production Monitoring and L2 Incident Support

IDEAL CANDIDATE PROFILE

The ideal candidate is a seasoned ServiceNow Tech Lead/Developer with a strong background in computer science and at least 6-7 years of deep platform engineering experience. They exhibit professional autonomy, possess technical expertise in SecOps, IRM, BCM, and TPRM configurations, and demonstrate the agility required to handle frequent client travel alongside remote operations.