RM - ITSM(ServiceNow)-POD - SecOps - Tech Lead/Developer (Software Engineering - DevOps Engineer)

Job Description:


Job Title: RM - ITSM(ServiceNow)-POD - SecOps - Tech Lead/Developer (Software Engineering - DevOps Engineer)

Location: Remote (candidate must be willing and able to frequently travel to client location at 4101 Charlotte Avenue, Nashville, Tennessee - travel and expenses paid by client)

Work Arrangement: Remote with Frequent Travel

Interview Mode: Video (1-2 rounds)

Duration: 24 weeks and 4 days (noted notation of "may be" for chances of extension)

Number of Openings: 1

Position Level: Level 9 (Equivalent Grade 9) - Systems Integration / Technology Services business unit

Position Overview


The ServiceNow Security Operations (SecOps) Tech Lead/Developer joins a high-performing systems integration team focused on delivering enterprise-level solutions. The mission of this team is to manage, optimize, and secure business operations by maintaining high-quality risk, continuity, and third-party data infrastructures. This role ensures the stable operation and continuous support of crucial business applications within production environments.


Must-Have Skills

• ServiceNow Engineering & Scripting - 6+ years
• ServiceNow Security Incident Response / SecOps - 6+ years
• Workspace & UI Builder configuration - 6+ years
• ServiceNow Scripting & Integrations - 6+ years
• Integrated Risk Management (IRM) application support
• Business Continuity Management (BCM) and Third-Party Risk Management (TPRM) application support
• Production Monitoring and L2 Incident Support

Day-to-Day Responsibilities

• Lead day-to-day technical support for IRM, BCM, and TPRM applications in production
• Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs
• Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data
• Maintain shared dashboards and reporting data sources used by business stakeholders
• Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM
• Develop, configure, and maintain workspace and UI builder features within ServiceNow

Job Responsibilities

• Lead the day-to-day technical support and administration for production IRM, BCM, and TPRM applications
• Maintain, configure, and optimize platform elements including forms, lists, workspace views, notifications, and ACLs
• Monitor automated scheduled jobs, active integrations, and rigorous data quality checks across security vectors
• Create, manage, and sustain shared interactive dashboards and metrics reporting interfaces for key stakeholders

Nice-to-Haves

• CIS - Policy and Compliance certification
• Computer Science background/degree
• 7 years of overall industry experience

Ideal Candidate Profile


The ideal candidate is a seasoned ServiceNow Tech Lead/Developer with a strong background in computer science and at least 6-7 years of deep platform engineering experience. They exhibit professional autonomy, possess technical expertise in SecOps, IRM, BCM, and TPRM configurations, and demonstrate the agility required to handle frequent client travel alongside remote operations.


Disqualifiers

• Less than 6 years of dedicated ServiceNow experience
• Inability or unwillingness to travel frequently to the client location
• Lack of experience with Workspace or UI Builder platforms

Candidate Requirements

• Must be willing and able to frequently travel to Nashville, TN (travel and expenses paid by client)