Agile Delivery Manager

We are hiring an Agile Delivery Manager on our Application Servicesteam at BlueCross BlueShield of Tennessee!

In this role, you will serve as a strategic Agile leader responsible for driving Agile maturity, delivery consistency, and continuous improvement across approximately 10 technology teams supporting critical enterprise platforms and services. You will partner closely with Product Owners, Scrum Masters, engineers, and leadership to improve planning, prioritization, and execution while ensuring teams remain aligned to shared organizational objectives. This position coaches teams on Agile best practices, serving as a key leader across an organization of approximately 70 technology professionals. You will influence delivery strategy, facilitate quarterly planning, improve backlog quality, and help leaders gain visibility into delivery progress and organizational outcomes. Your work will directly impact teams that provide foundational services used across the enterprise.

To be successful in this role, you'll bring deep expertise in Agile methodologies and demonstrated experience coaching Product Owners, Scrum Masters, and technical teams through organizational change. The ideal candidate can influence without formal authority, translate complex technical initiatives into actionable work, and help elevate delivery practices across a large, multi-team technology organization.

Preferred Qualifications

• Experience serving in an Agile leadership role
• Strong knowledge of Scrum, Kanban, and SAFe practices
• Experience facilitating quarterly planning, backlog refinement, stakeholder alignment, delivery metrics, and Agile reporting through Azure DevOps.
• Demonstrated experience coaching Product Owners, Scrum Masters, and delivery teams in Agile best practices
• Strong analytical and critical thinking skills with the ability to assess requirements for completeness, accuracy, and implementation readiness
• Exceptional communication and presentation skills with the ability to work effectively with technical teams, business partners, and senior leadership
• Agile/Scrum Master Certifications are a plus but not required

Note:

• Sponsorship is not available for this position
• This is a remote, work-from-home position, but the final round of interviews will take place on-site at our Chattanooga, TN Headquarters
• Candidates should be available to travel on-site approximately four times per year for planning activities and team collaboration

Job Responsibilities

• Providing senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
• Analyzing, defining and documenting clients requirements, and revising existing systems logic challenges, as necessary.
• Monitoring client experiences and feedback on the use of business applications; Enhancing system productivity, as needed.
• Participating in identifying, evaluating, and developing systems that are cost effective and meet business requirements.

Job Qualifications

Education

• Bachelor's degree in Computer Science, Engineering, or a related discipline, or commensurate experience in a professional environment, required.

Experience

• 1 year - Leading requirements development efforts required
• 5 years - Experience in Information Technology required
• 1 year - Advanced experience with operational analysis, design and understanding of integrated, interdependent and interfaced systems and their impacts on each other.

Skills\Certifications

• Knowledge of information technology concepts, application development methodology, terminology, and standards to actively conduct and/or engage in hardware and software related discussions relative to all assigned projects.
• Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to project team members and/or business personnel.
• Outstanding negotiation, presentation, and facilitation skills
• Excellent oral and written communication skills
• Ability to manage multiple projects and priorities

Number of Openings Available

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin,citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices (

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends - fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability.

We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST.

We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work - guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based.

BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense.If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.