Water Mitigation Crew Chief

Job Description

Job Description

If you’re looking for a great new career opportunity and thrive in an innovative environment where you can be your best while helping others, consider a career at SERVPRO® Team Fosdick. We are the premier fire and water cleanup and restoration company in Northeast Ohio. We have expanded our operations to include 13 franchises in the Cleveland, Akron, Mansfield and Toledo areas.  Due to our recent growth, we are seeking customer focused, motivated, and responsible Water Mitigation Crew Chief.  The Crew Chief performs production processes to fulfill the service needs of restoration projects for our various customers from water damage. The Crew Chief provides our customers with quality, consistent, and efficient work, representing the best in the cleanup and restoration industry.

Job Description:

Respond to service calls as needed from both residential and commercial customers. Perform services as assigned, following SERVPRO production guidelines. Leads a team of Water Mitigation Technicians, communicates with project managers to make sure all customer needs are met. Supports project managers and other production personnel, as needed. Clean and maintain vehicles, equipment, and content storage warehouse.  Competes documentation as needed. 

Responsibilities: 

• Facilitate a positive customer experience and ensure customer satisfaction of services
• Communicate clear expectations to water technicians and supervise activities
• Communicate with project managers on project progress and issues
• Identify safety hazards, communicate, and establish measures to ensure safety of all
• Prepare rooms/areas for cleaning and content storage activities
• Document an accurate job file in Drybook and Contents Tracker
• Perform production processes following SERVPRO ® production guidelines per work order 
• Perform end-of-day/end-of-job cleanup and breakdown to leave job site with a clean and orderly appearance
• Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling

Qualifications:

• High school diploma/GED
• Dedicated to world class customer service
• Effective oral communication
• Experience in cleaning/restoration preferred
• IICRC certifications preferred
• Must have clean driving record

Physical and Work Environment Requirements:

• Ability to regularly lift 25 pounds and ability to lift up to 50 pounds with assistance
• Ability to wear personal protective equipment (PPE) where applicable
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Repetitive pushing/pulling/lifting/carrying objects

Benefits:

• Competitive wages
• Medical/Dental/Vision Insurance
• Paid Holidays + Vacations
• Life Insurance
• 401(k) with Company match

Join the team that makes it “Like it never even happened®.” 

Servpro is an Equal Opportunity Employer