Portfolio & Governance Manager

AAA Club Alliance is seeking an Enterprise Project Portfolio and Governance Manager to join our team in Wilmington, DE. *This role follows a hybrid work schedule and requires on-site presence Tuesday, Wednesday, and Thursday.* At AAA, your success is our success. What we can offer you: The starting base compensation for this position is $100,384.00 to $149,158.90. Comprehensive health benefits package. Up to three weeks of paid time off accrued during your first year. Annual Bonus Plan. 401(K) plan with company match up to 7%. Professional development opportunities and tuition reimbursement. Paid time off to volunteer & company-sponsored volunteer events throughout the year. Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability. *The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.* The primary duties of the Enterprise Project Portfolio & Governance Manager are to: Establish strong partnership as Project Portfolio Manager with IT, Finance, Procurement and other Business Line Leaders. Responsible for planning and executing the Annual Demand Planning Program. Ensure all projects and programs are documented, in alignment with the organization's communicated strategic objectives and business goals. Rank and recommend new project proposals based on factors like business value, return on investment (ROI), risk, resource availability, and organizational readiness. Establish and maintain the policies, procedures, and standards for project and portfolio governance. Monitor project and portfolio-level performance, risks, and interdependencies to proactively identify and mitigate issues. Recommend corrective action. Perform project audit processes to improve efficiency, ensuring compliance. Coordinate and oversee resource capacity across the portfolio to ensure alignment with organizational capabilities. Serve as a key liaison between project teams and stakeholders, providing clear visibility into the portfolio's status, progress, and performance. Lead Project Update forums, Change Control sessions, and Portfolio and Governance presentations. Main point of contact and recognized subject matter expert of Project Portfolio Management (PPM) software. Own all functional aspects of PPM tools (i.e., maintenance, upgrades, troubleshooting, training, etc.). Establish strong presence as Enterprise PMO process, data, and systems expert. Act as a mentor for Associates learning project management. Engage with other Associates to promote the importance of following consistent, established project management practices across the organization. Compile and distribute portfolio status reports, financial information, and performance data to support informed decision-making by EPMO leadership. Compile compelling visual charts, trends, risks, issues, and solutions to prepare monthly Project Portfolio update presentations for leadership team. Analyze the overall effectiveness of project management processes across the Project Portfolio, identify improvement opportunities and potential areas of risk. Own EPMO change management reporting and work inter-departmentally to gather monthly change requests, new activations, and financial impacts to the portfolio. Responsible for strategic program follow-up and data analysis to show if long-term expected benefits were achieved. Ensure that department and project resource plans are created and maintained across the project portfolio in support of the successful delivery of projects. Maintain and govern EPMO Team site. Other duties as assigned. Minimum Qualifications: Bachelor’s degree in Business, Project Management, Computer Science, Management Information Systems (MIS), Statistics, Finance, Economics, or related fields are required. Equivalent combination of education, technical training, and work experience will be considered in lieu of degree. Project Management Professional (PMP) is required. 10 years of High-Level Project Management experience in Business, IT, or Retail/Commercial Project Management. Experience in Project Management and Data Analytics is required. Knowledge of Standard Project Management Practices & Methodologies: Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK)required Preferred Project Management experience in IT, Insurance, Automotive, Commercial, and Retail Construction. Clarity PPM Certification(s) required within one year of employment. Agile Project Management Certification(s) and/or Scrum Certification(s) preferred. Knowledge Skills and Abilities: Knowledge of, and interest in, company applications and services. Strong project portfolio & governance management, scope management, time management, budget management, communication management, resource management, change management, risk management, and stakeholder management skills are required. Knowledge and experience using project management software such as Clarity PPM (or equivalent) and Microsoft Project (MS Project) is required. Experience using one or more agile project management tools such as Jira and Azure DevOps is preferred. Knowledge and experience using Microsoft Office (MS Office), Outlook, Excel, Word, and PowerPoint is required. Visio is preferred. Knowledge and experience using video-conferencing software such as Webex, Skype, Microsoft Teams, or Zoom is necessary. Strong problem solving and troubleshooting abilities. Self-motivated and able to perform with minimal supervision. Strong desire to develop in the career of project management and leadership. Ability to coach & mentor others as Project Management grows within the overall organization. Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to View email address on click.appcast.io.