AV/UC Support Specialist

Job Description

Job Description

Position Summary

This position is ONSITE in Chicago, IL.

NCC is seeking an AV/UC Support Specialist to support the CFTC, a world class financial agency engaged in policy and governance with impacts at all levels of the United States government. Those working for the organization are dedicated, demanding, and fair. This position will provide direct customer service and technology support to all guests, users, and executive staff. This role is in a high energy environment and has significant growth and professional development opportunities.

Key Areas of Responsibility

• Performs moderately complex technical functions in support of audio visual and video teleconferencing infrastructure such as set up, operation, maintenance, configuration, modification, functionality enhancement, circuit testing, calibration and troubleshooting of components and systems.
• Setup and breakdown of all special events/corporate meetings.
• Daily system testing to insure equipment and room functionality.
• Performs remote testing for local and regional offices.
• Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs.
• Works from schematics, diagrams, written and verbal instructions.
• Diagnoses and isolates malfunctions, and makes necessary repairs.
• Repairs or modifies equipment returned by operational users; video teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.
• Test new software releases for audio visual and video teleconferencing devices to ensure interoperability with existing infrastructure; supports monthly maintenance window activities.
• Supports change and configuration management and associated documentation requirements.
• Maintains current knowledge of relevant audio-visual technologies as assigned.
• Participates in special projects as required.
• Review and research new video technologies for the future network requirements and technology updates.
• Utilize ticket system for daily ticket requirements, maintenance activities and the creation of Change Requests and Knowledge management artifacts.
• Certify and test all new tactical deployable VTC systems to ensure compliance with policies/procedures.
• Video Teleconferencing (VTC) experience which includes scheduling, monitoring, and troubleshooting skills.
• Expert level Knowledge of H323 Protocol Stack.
• Knowledge and hands on experience with Professional Video Production Software and hardware.
• Working knowledge of Adobe Premiere and After Effects with the ability to produce cinematic visual effects and motion graphics.
• Experience in working in a team environment to support studio and live video production initiatives.
• Provide backup support for Telephony team support.
• Participates in engineering projects/efforts as tasked by management.

Minimum Qualifications

• Ability to obtain and maintain a Public Trust government security clearance (must be able to pass a criminal background check and credit check).
• 4 years of related experience.
• Strong experience with Zoom Communication products and MS Teams services.
• Excellent knowledge and experience with Crestron Toolbox.
• Experience with Tier 2 support, as well as troubleshooting and resolving issues promptly.
• Ability to understand and communicate with the client regarding Broadcast and AV systems, equipment, or related technical issues.
• Ability to assure maximum system uptime, component patching, alarm resolution and disaster recovery-continued operation planning
• Knowledge of new and emerging technologies and their potential application on client engagements.
• Excellent client management skills; can effectively set and manage customer expectations.
• Understand how to communicate difficult/sensitive information tactfully.
• Resolves and/or escalates issues in an appropriate and timely fashion.
• Ability to effectively work and collaborate with current team members.

Preferred Qualifications (Not Required)

• Bachelors Degree in related field.

Special Position Requirements

• Schedule: Monday-Friday, 7AM-4PM, with flexibility to accommodate client's needs.
• Travel: Less than 5%. Willingness/ability to travel on a rare occasion that another domestic CFTC office would need support.
• Environmental/Physical Demands: Ability to lift up to 50 pounds, crouch and crawl into small spaces, carry large equipment from room to room and between floors, sitting for prolonged periods of time.

This is a full-time position. NCC offers a competitive compensation packages: salary is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match.

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.