Client Service Associate, Billing (Hybrid NYC)

Billing Associate

NFP, an Aon company, and Covala Group are organizations of consultative advisors and problem solvers. We help companies and individuals address their most significant risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach. Covala Group is a proven enroller and administrator of executive individual disability insurance benefits for large corporate clients.

Position Summary: The Billing Associate position is an integral part of a five-person team. The role is central within the organization and is responsible for handling the billing for our clients, as well as collaborating with peers within and outside of the organization. The individual in this position will participate in company-wide projects that involve working with different teams. This is a full-time employment opportunity working Monday through Friday from 8:30AM to 5:30PM Eastern Time. For the first three months, the employee will need to be in the NYC office for training up to three days per week. After the training period, the manager will decide the employee's schedule, which could potentially include a fully remote or hybrid option.

Position Responsibilities

• Preparing and sending out payroll files to clients for processing.
• Handling client invoicing and payment processing.
• Analyzing data pertaining to the billing function.
• Interacting with clients and carriers and helping with any billing-related inquiries.
• Assisting with the implementation of new clients from a billing standpoint.

Qualifications

• Experience with client/customer service, preferably in a corporate setting.
• Attention to detail with a high level of accountability and ownership of work.
• Resourcefulness and ability to consult and work with others.
• Strong ability to prioritize tasks and manage time and deadlines.
• A team-oriented, friendly collaborative attitude.
• Excel fluency is required with ability to develop pivot tables, VLOOKUP, formulas, graphs, etc.
• Proficient in MS Office Suite.
• Education/Experience: Bachelor's Degree preferred. HS Diploma or GED is required. A degree in Accounting, Finance or Mathematics is a plus.

What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $51,000 $60,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP is an inclusive Equal Employment Opportunity employer.