LS - Line Service Supervisor

Job Description

Job Description

The Line Service Supervisor’s primary function is to anticipate the needs of the customer and assign tasks to subordinate personnel that meet and exceed the customer’s expectation in a safe and efficient manner within timeframe of the assigned shift. Line Supervisor’s will maintain and establish a positive working relationship with all customers, while promoting a harmonious working environment for subordinate employees. Furthermore, he/she will be the point contact in charge of the facility in the absence of the Operations Manager.

Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com.

Website   Responsibilities

• Maintain site practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment while applying the “Atlantic Attitude” at all times. Participate in Atlantic Leadership Training.
• Train, coach, evaluate, and develop new hire employees in accordance with established procedures.
• For facilities without a Line Service Manager (dependent upon base structure), will enforce company policy and procedures. Administer disciplinary action as directed by the Operations Manager or General Manager.
• Assist in recruiting, interviewing, and selecting candidates for Line Service positions. Match personnel talent to company need to ensure maximum employee engagement and company benefit.
• Organize periodic shift meetings and facilitate communication between shift personnel and management.
• Help organize and execute employee development, and performance improvement plans.
• Design and facilitate appropriate daily communication with Customer Service Representatives to ensure service accuracy and completeness.
• Initiate incident reporting, investigation, and assist in solution planning and implementation for prevention of reoccurrence.
• Enforce good housekeeping practices and uniform standards to employees.
• Initiate emergency and incident response procedures as required.
• Ensure proper staffing and delegate work assignments for all Line Service Technicians.
• Provide employees assigned to the shift honest communication regarding performance expectations including areas of personal strength and needed development.
• Monitor and update daily aircraft arrivals and departure requirements. Ensure timely service that meets customer expectations.
• Interface with customers to ensure all servicing requirements are met and that customers are satisfied with our service.
• Resolve customer service issues and communicate issues to the appropriate staff.
• Enforce company policy and procedures. Administer disciplinary action as directed by the Operations Manager and General Manager.
• Inspect entire facility for cleanliness and proper equipment operation. Report all facility discrepancies to the Line Manager or Operations Supervisor.
• Monitor and maintain proper fuel inventory at the storage facility
• Keep fueling equipment and courtesy cars in presentable condition.
• Operate fuel trucks, tugs, baggage handling and various other pieces of equipment as needed.
• Sump fuel trucks on daily basis and perform daily checks in accordance with ATA 103 and NFPA 407
• Receive aviation fuel deliveries into storage tanks after completing hydrometer test for quality assurance.
• Oversee daily quality assurance and accuracy of paperwork and auditing of fuel paperwork.
• Any additional duties that may be specific or unique to your location assigned by Management.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Required Skills

• High school diploma or GED certificate.
• At least 18 years of age.
• 2 years of line service experience.
• Valid state driver’s license and meet the company’s insurability requirements.
• Aptitude for supervising staff.
• Meet Atlantic Aviation’s operations and safety training requirements.
• Consistently demonstrated good organizational and leadership skills.
• Good communication skills, both written and oral.
• Basic proficiency in Microsoft Office applications including Word, Excel and Outlook.
• Excellent customer relations and leadership skills required.
• Ability to comprehend and perform basic math calculations with minimal errors.
• Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.

WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed outside weather conditions which may include wet and/or humid conditions, extreme heat and cold; high, precarious places; vibration; chemicals including aviation fuels, oils and  lavatory fluid. The noise level in the work environment is usually loud.

 
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk and hear.  The employee is required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust and focus.

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