Bilingual Shipping Lead

Job Description

Job Description

Warehouse Supervisor

Location: Dallas, TX | On-site

Position Type: Temp-to-Perm

Compensation: $21.63/hr | $45,000/yearly

Our client isn't just a retail store; they are a massive wholesale supplier to local Dallas-area restaurants, bars, hotels, and venues (referred to in the industry as "On-Premise" accounts). They run dedicated hub operations in the DFW metroplex—including a major hub based out of their large Harry Hines Blvd facility—to manage this high-volume demand.

We are seeking a dynamic, data-driven Shipping Supervisor to lead teams in a fast-paced, metrics-driven "union" environment. If you thrive on optimizing performance, coaching teams, and hitting aggressive KPIs, we want to hear from you.

Shift Schedule & Expectations

This is a 7-day operation requiring dedicated leadership across all three shifts. Please indicate your shift preference when applying:

• Shift 1 (Mornings): 5:00 AM – 1:00 PM
• Shift 2 (Afternoons): 1:00 PM – 9:00 PM
• Shift 3 (Overnight): 9:00 PM – 5:00 AM

Work Schedule Expectation: A minimum of 40 hours per week during the temporary phase, scaling to 45–50 hours per week once transitioned to a permanent role.

Note: Initial training and onboarding will likely take place at our client's McKinney or Fort Worth facilities.

Key Responsibilities

As a Shipping Supervisor, you will balance metrics-focused outbound fulfillment with foundational shipping and dock operations. Your core duties will include:

• Team Leadership & Coaching: Lead, coach, and actively engage outbound loading, staging, and shipping teams to consistently meet or exceed performance targets through data-driven feedback and performance management.
• Performance Tracking: Utilize real-time outbound metrics and dashboards to quickly identify loading bottlenecks, optimize dock utilization, coach teams, recognize top performers, and drive measurable improvements in OTIF (On-Time, In-Full) delivery.
• Operations Management: Oversee daily shipping operations, including the strategic coordination of outbound freight, carrier scheduling, manifest accuracy verification, proper load stabilization, and timely dispatching.
• Communication & Carrier Relations: Maintain high communication standards with associates, peers, upper management, and freight carriers to ensure seamless shift handovers and timely resolution of transit delays.
• Safety & Compliance: Ensure strict safety compliance during loading/dock operations, maintain trailer safety standards, enforce DOT/logistics regulations, and drive meticulous inventory accuracy throughout the staging and shipping process.

Performance Metrics & Environment

Success in this role is heavily tracked and measured. You will be responsible for driving your team to meet the following Key Performance Indicators (KPIs):

Target / Focus

IPM & IPH

Items Per Minute & Items Per Hour velocity benchmarks

Fulfillment Rate

95% target

Accuracy & Backorders

Minimizing backorder percentages and maximizing pick accuracy

Environment Type

High-volume single-item and case picking in a union environment

PrideStaff  (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

• A professional, supportive team environment
• Representation to North Dallas’ top employers
• Full medical benefits package
• Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!