Internet Sales Manager

Job Summary The Internet Sales Manager will spend the work day on the telephone and computer. The ideal candidate will be a people‑person, energetic, and professional. Focus on increasing overall sales for the dealership. He/She will respond to internet and telephone customer inquiries, and make outbound phone calls, emails and text messages. Manage the business development department and staff. Generating appointments and sales from our customer database is a main component of this position. Benefits Medical – 4 plans (BCBS) Dental Vision Term Life Company‑paid Term Life STD/LTD Accident indemnity rider PTO / Sick days (annually) 401(k) with an employer match Employee Assistant Program FMLA / Maternity/Paternity Leave Bereavement Leave Essential Functions Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Duties and Responsibilities The following is a representative list of the duties and responsibilities associated with this position: Promptly respond to internet inquiries with courtesy, accuracy and professionalism. Use our phone system to market to existing customers and prospects. Promptly and accurately enter all customer inquiry data into the Customer Relationship Management (CRM) system. Generate and confirm sales appointments. Update JAG report daily. Price pre‑owned cars, mark w/s cars, check numbers on website. Review closed files, pull credit, process gift cards, lead redemptions, payroll for team. Create used car ad and attend budget meetings. Meet with vendors, keep website up to date, (pricing & photos). Manage BDC team including hiring and documenting performance. Exhibit ethical behavior and provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers. Requirements Valid driver's license At least 1 year of retail sales experience preferred Previous Internet Sales position at an automotive dealership preferred Experience in taking incoming sales phone calls, as well as making outbound marketing calls. Experience utilizing Inventory and/or CRM systems Ability to compose well written emails to potential customers Confident and professional phone manner Able to work a flexible schedule to include evenings and/or weekends. Ability to work independently and as part of a team in a fast paced environment. Strong organizational and time management skills. Ability to read and comprehend rules, regulations, policies and procedures. Physical Demands Walking: Moving about on foot Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25 to 50 lbs. Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder Pushing: Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions) Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) Reaching: Extending hand(s) and arm(s) in any direction Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly Hearing: Perceiving the nature of sounds by ear Vision: Clarity of vision at 20 inches or less Far Vision: Clarity of vision at 20 feet or more Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are Visual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye Color Vision: Ability to identify and distinguish colors Field of Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point Environmental Conditions Moving mechanical parts Noise Vibration We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr