Nurse Care Manager

Nurse Care Manager

North Side Christian Health Center is hiring for a Nurse Care Manager to provide a variety of patient care activities and supportive services in collaboration with the medical staff and care teams. This position is full time but candidates seeking less than full time employment are also encouraged to apply.

About NSCHC:

North Side Christian Health Center is a comprehensive primary healthcare center established in 1993. NSCHC serves all patients without regard for their ability to pay. We serve everyone seeking the best care available regardless of their religious beliefs, ethnic and cultural background, language spoken, age, sex, and disability status. Our staff provides primary and preventive medical care for patients of all ages, mental and behavioral health services, dental care, and case management.

Duties/Responsibilities:

• Assist patients with the management of their care (this is not a management position).
• Demonstrates appropriate judgment skills to be able to make independent clinical decisions in routine patient care matters
• Ensures the safe, productive, and efficient operation of the clinic through timely and attentive administrative and clinical support
• Demonstrates skills in phlebotomy, obtaining EKG's, injectable medications including immunizations, and administering IM antibiotics.
• Performs case management functions; coordinating with internal and external resources to support patient
• Demonstrates prioritization of patient needs and patient flow, phone triage, provider support, nursing assessment, patient education, patient scheduling, and referrals
• Triages patient situations and coordinates care with physician. Assist physician with all aspects of patient care including assessment, evaluation and education.
• Demonstrates critical thinking in the identification of clinical, social, safety, psychological, spiritual and environmental needs for the patient care within an episode of care.
• Practices solid communication skills, and is able to articulate and translate the patient's condition to other care providers and to negotiate and make recommendations for changes in patient care and office practices.
• Patient documentation is comprehensive and promotes communication between caregivers. Incorporates national professional organization as well as business unit and health system's goals to improve patient safety, quality and satisfaction.
• Fosters an environment for open communication and collaborative practice, communicates effectively in oral and written formats
• Demonstrates accountability for professional development that improves the quality of professional practice and the quality of patient care.
• Actively participates in practice-based shared governance, goal setting and supports the change and transition process to improve quality of care and the practice environment.
• Participates in work that improves patient care and the professional practice environment.
• Actively participates in department or practice-specific quality improvement efforts.
• Takes personal responsibility in improving patient satisfaction with the quality of care and service. Utilizes research and evidence-based practice to support improvement in clinical care.
• Demonstrates knowledge of adult learning principles and applies in teaching of patients, families, students and new staff. Provides detailed and appropriate teaching to patients and families to effectively guide them through the episode of care both in the office setting and via phone/written communication when at home. Supports the development of students, new staff and colleagues.
• Perform other duties, as assigned by manager.
• Occasional local travel between clinic sites.

Knowledge/Skills/Abilities:

• Ability to take initiative appropriate to job duties, be flexible and adapt to change, while working cooperatively as a team member
• Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues.
• Demonstrates an understanding of cultural differences and holds peers accountable for healthy relationships.
• Demonstrated success in customer service/patient, preferably in a medical care facility
• Demonstrated success in managing difficult customer situations
• Strong computer skills including Outlook, Word, Excel and PowerPoint preferred.
• Significant knowledge of medical practices and procedures in a primary care environment
• Commitment to NSCHC faith-based mission to provide care to all who request it, without judgment.

Qualifications (Required for Employment):

• Current Pennsylvania RN licensure required
• Current CPR certification child and adult, BLS required
• Experience in outpatient and/or community setting preferred
• Experience with pediatrics and adults highly desirable
• Act 153 Clearances
• Annual influenza vaccine
• Must obtain or provide proof of (within 14 days of hire): PPD, Tdap, Hepatitis B Immunity, MMR Immunity, Varicella Immunity