Client Relationship Manager

Job Description

Job Description

Mutual of America Financial Group
Job Title:  Client Relationship Manager
Location: Charlotte, NC (hybrid)

Who We Are:

At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation of integrity, excellence, and social responsibility. We were founded in 1945 to provide small and mid-sized nonprofit organizations with pension and retirement-related services, along with leading customer support. Today, we provide these services also to for-profit companies, as well as to governmental entities, Tribal enterprises, institutional investors, and individuals. We work diligently to understand the needs of our customers so we can help them achieve their financial savings goals.

We are committed to bringing talented and motivated people together to help our customers achieve a financially secure future.

Role Summary:  

The Client Relationship Manager (CRM) position will focus on engaging, building and strengthening their region’s existing client base. The Client Relationship Manager will report to the Director, Senior Client Relationship Manager.  

Responsibilities:

• Build and maintain long-term relationships with clients and key personnel
• Manage the day-to-day operations and servicing of group retirement plan clients
• On an ongoing basis, maintain compliance calendar for each client to ensure timely execution of required annual compliance tasks
• Facilitate client (plan sponsor), and participant inquiries and service requests in a proactive manner
• Meet with clients (board members, committees, and C-suite executives) to conduct plan review meetings
• Manage pre and post client meeting tasks: preparation of meeting material (plan health reports, investment reviews, plan design, compliance, legislative updates), post-review meeting minutes, plan amendments, fund changes etc.)
• Coordinate plan support services (audit support, 5500’s, NDT testing) with home office to ensure services are delivered timely and accurately
• Engage in client retention and growth objectives within assigned book of clients
• Seek opportunities for client service model enhancements and identify opportunities for increasing plan contributions (payroll integration, plan design enhancements, etc.)
• Work closely within the regional team to coordinate appropriate delivery of MOA services
• Work with Plan Sponsor and Participant Account Specialist to design participant education campaigns
• Conduct group education presentations, enrollment presentations, and participant 1:1 meeting to the employees of a client when needed (when Participant Account Specialist is unavailable)
• Leverage existing client relationships for new opportunities within the region
• Attend client events (with regional team) to enhance relationship
• Salesforce upkeep (input client contact data, update plan information, manage client tasks).

Required Qualifications:

• Excellent business writing, presentation, and public speaking skills
• Comfortable presenting in front of groups & C-suite executives
• Client relationship management experience
• Ability to handle pressure, prioritize, and multitask during a business day
• Ability to work flexible hours
• Active FINRA Series 6, 63 and SIE or must be obtained within the first year of employment
• Active State Life and Health Insurance License (in all states covered) required or obtained within first year of employment

• Driving is an essential function of this position and a business necessity because the employee must regularly drive to assigned client locations to conduct in-person account reviews, relationship-management meetings, service discussions, and site visits. A valid driver’s license is required.

Preferred Qualifications:

• Bachelor’s Degree
• Prior work experience in group retirement plan industry
• Knowledge and understanding of corporate/group retirement plans (403(b), 401(k) and 457 plans) including: retirement plan design, investment monitoring, plan administration, compliance testing and enhanced understanding of retirement plan rules & regulations.

What we offer you:

• Competitive base salary
• Annual Bonus
• Comprehensive Benefits Package (medical, dental, and vision) that starts day one of employment
• 401(k) Match: 100% Employer Match on up to 6% of employee contributions (Salary and Incentive Comp)
• Parental Leave: 8 weeks fully paid
• Paid time off: 20 days plus two floating personal holidays 

The salary range below describes the minimum to maximum base salary range for this role.  The role is also eligible for an annual bonus; whereby total compensation may exceed this range depending on individual and / or company performance.  

Base Salary Range: $65,000 - $90,000

Visit for additional details about life at Mutual of America. You can also follow us on  Twitter: @mutualofamerica |  Facebook: @mutualofamerica

Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law.