Lead Trainer

Lead Trainer

This is a hybrid position - 3 days onsite. This is a direct-hire position - 5 weeks PTO. The Lead Trainer will work closely with various departments to develop and oversee our company's employee training and development activities. You are also expected to perform various tasks that may include identifying training needs for the organization, supervising trainers' work, and developing effective employee training programs. Other duties and responsibilities may be conducting a readiness assessment, maintaining training information, and coordinating and reviewing the logistics of training materials.

This role is vital in enhancing our organization's knowledge and proficiency of our existing applications and standard processes. This role will be instrumental as we look to implement new technology and drive adoption.

Responsibilities

• Analyze technical training needs by collecting information related to software functions and job-specific tasks, workflow, and reporting requirements
• Design, develop, and deliver training programs that align with business needs
• Analyze product changes to develop a change management training strategy based on the user group(s) impacted to help transition personnel from previous methods to new technical process.
• Conduct training sessions (On-Site Local and Remote) for new hires and existing employees.
• Utilizing a range of instructional methods and media to achieve training objectives.
• Create and update training materials, documentation, user guides, and video tutorials that simplify complex technical concepts and facilitate user adoption.
• Support end-users by providing clear, concise answers to software-related questions and troubleshooting common user issues.
• Engage with internal stakeholders to evaluate training effectiveness, gather feedback, and refine training materials to ensure continued alignment with organizational goals.
• Collaborate with Director, to ensure training is synchronized with strategic initiatives, and priorities
• Collaborate with IT and software vendors to ensure training materials are accurate, up-to-date, and effective in meeting user needs.
• Support the setup and configuration of software environments for training purposes, ensuring users are exposed to real-world scenarios during sessions.

Requirements

• 3-5 years of experience building a technology/software training curriculum within corporate enterprise environments
• Bachelor's degree required, Training Certification a Plus
• Experience training users of software applications that may include 3rd party software, JD Edwards (JDE), SQL, Oracle, eCommerce, project management software.
• Excellent communication and interpersonal skills, with the ability to present technical information clearly and effectively to non-technical users.
• Demonstrated experience in technical writing of software documentation and training support tools