Customer Service Liaison
Oxford Nursing Home
Job Description
Job Description
Oxford Nursing Home is seeking a Customer Service/Recreation Aide. This position will entail working closely with residents and family members to assist with any needs or concerns and make Oxford Nursing Home a great place to be!
Support Certified Nursing Assistants, Recreation in providing assistance with meals, activities of daily living, recreation programs, diversional activities to individuals with diagnosis of Alzheimer’s, dementia, other cognitive impairments and behaviors. Maintain safety, encourage independence and help meet care plan goals.
Responsibilities:
Working directly with residents and families with any concerns or complaints
Interviewing residents and families to ensure satisfaction
Problem solving any of the concerns
Keeping a written and electronic file of any concerns
Creating follow ups and resolutions
Following up with resolutions for all concerns
Professional and timely manner in each task
Creating a positive atmosphere within designated facilities
Requirements:
A motivated, friendly, and customer service driven person
No licensure required
Must be comfortable in a Long-Term Care setting
Preferred healthcare background
Preferences:
- Bilingual/Spanish Speaking
- Musical Skills
- Some experience working with elderly or individuals with cognitive and developmental disabilities.
- Be able to adapt to changes in environment.
- Willing to work with a team.
- Regularly required to speak clearly, provide physical care to clients which may include pushing wheelchairs, recliners.
- Be able to divert challenging behaviors.
Vacancy posted a month ago
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