Customer Service Representative

Job Description

Insight Global is seeking a Customer Service Representative to support a travel-focused organization by handling daily booking operations with a high level of accuracy and attention to detail. This role is responsible for processing reservations, revisions, cancellations, and booking notes across multiple systems while ensuring all transactions adhere to company policies. The representative serves as the primary point of contact for service-related inquiries via phone, email, and chat, delivering a consistently professional and high-quality guest experience. Additionally, the role supports departmental revenue goals by identifying opportunities to upsell or enhance existing bookings and may assist with inbound sales calls during peak periods. The individual is expected to maintain strong product knowledge, troubleshoot system-related issues for guests and travel advisors, proactively communicate challenges and solutions to leadership, and follow all established procedures, while contributing to a collaborative team environment and taking on additional responsibilities as needed. The hourly rate is $14.50-18.50.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

· 2+ years of experience with customer service support or reservation processing with call, chat, and email

· Contact/call center background and ability to operate in a fast-paced environment

· Proficiency in customer care platforms such as Cresta, Zendesk, ...

· Well-versed with Microsoft Office Suite

Ability to multi-task, excellent communication skills, and self-motivated spirit - Booking/travel sales experience

• Cruise or travel industry experience