Satisfactory Academic Progress Coordinator

Satisfactory Academic Progress Coordinator

Salary

$53,000.00 - $58,300.00 Annually

Location

Denver, CO

Job Type

Full Time

Job Number

GJD-View phone number on click.appcast.io

Department

Community College of Denver

Opening Date

12/23/2025

FLSA

Determined by Position

Type of Announcement

This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.

Primary Physical Work Address

Community College of Denver (CO), 855 Lawrence Parkway Suite 565 Denver, Colorado, 80204

How To Apply

Online applications through the Colorado Jobs portal will not be accepted. Please follow instructions on the job announcement for submitting an application.

Department Contact Information

Samantha Chavez She/Her/Hers HR Recruiter and Retention Professional Community College of Denver P: View phone number on click.appcast.io

• Description

• Benefits

Department Information

GJD-View phone number on click.appcast.io: THIS POSITION IS NON-CLASSIFIED

Purpose/Summary

Applications received by January 6, 2026, will receive priority consideration. However, we encourage all interested candidates to apply, as the position will remain open until filled.

The Community College of Denver (CCD) seeks candidates who demonstrate a strong commitment to fostering an inclusive learning and work environment and who can effectively work with students, families, faculty, instructors, and staff from diverse backgrounds. As a Hispanic-Serving Institution, CCD is dedicated to expanding access and opportunity for nontraditional students, supporting workforce development, and strengthening community partnerships that promote educational attainment and career success. Serving a diverse student population, CCD values individuals who contribute to its mission of advancing social, civic, and economic vitality.

Description of Job

General Summary

The Satisfactory Academic Progress (SAP) Coordinator serves as the institution’s lead strategist, compliance authority, and operational manager for all SAP policies and processes. This position provides advanced regulatory interpretation, cross-departmental leadership, and high-level professional judgment in determining students’ continued eligibility for financial aid under federal Title IV standards (34 CFR 668.34).

The SAP Coordinator oversees SAP policy development, appeal review, academic plan design, and SAP processing This role supervises or directs the workflow of staff reviewing SAP cases, mentors advisors on regulatory interpretation, and collaborates with Academic Affairs, Advising, and Registrar to ensure institutional alignment and accurate data across systems. This position requires expert-level regulatory knowledge, exceptional analytical skill, independent decision-making, and the ability to design and manage sophisticated compliance frameworks that directly impact enrollment, equity, retention, and federal funding.

This position is responsible for leading developing, managing, overseeing, and coordinating the Satisfactory Academic Progress (SAP) appeal process and related systems. The position is the primary lead, liaison, and subject matter expert, overseeing all processes relating to these appeals, such as working with various units and committees to update forms and processes annually, staying abreast of, interpreting, applying, and incorporating regulatory changes, updating communications, and procedures. Position functions as SAP manager, knowledge expert, and mentor that oversees delegating and assignment of weekly appeals to the Advising team, and provides advice and guidance, as needed. These duties require the ability to understand, interpret, and apply complex regulations and the ability to exercise independent judgment.

This position also serves as an advocate and Single Point of Contact (SPOC) for unaccompanied homeless youth (UHY). This person will serve as a strong support for any students lacking parental support while navigating bureaucratic processes determining dependency. These responsibilities include facilitating communication among campus departments and services to provide resources and support to these students.

Additionally, this position serves in a student advising, outreach and client services capacity and involves a great deal of student interaction and is required to effectively communicate financial aid policies to students, parents, the College and community members and to uphold grace & empathy during challenging interactions. This position will be responsible for backing up the Communications and Outreach Coordinator with all incoming email received View email address on click.appcast.io, as well as performing routine quality assurance checks on verification.

Duties and Responsibilities

PRIMARY DUTIES

The Satisfactory Academic Progress (SAP) Coordinator serves as the institution’s subject-matter expert and primary administrator for all SAP policies, processes, and appeals within the Financial Aid Office. This position oversees the development, implementation, interpretation, and continual refinement of SAP standards in accordance with federal Title IV regulations, state requirements, and institutional academic policies. The SAP Coordinator exercises a high level of independent professional judgment in determining appeal outcomes, resolving complex eligibility issues, guiding staff, and ensuring compliance with federal, state, and institutional regulations. This role requires exceptional analytical capability, decisive decision-making, advanced communication skills, and the ability to manage sensitive student information with integrity and precision.

SAP Program Leadership, Policy Development & Compliance-

• Serves as the institution’schief experton SAP regulations, compliance standards, and appeal management.

• Leads thedesign, review, and continuous improvementof SAP policies, forms, workflows, communications, and training materials.

• Interprets and implement federal regulations, Dear Colleague Letters, volumes of the Federal Student Aid Handbook, and internal academic policies.

• Ensures SAP standards and appeal processes are fully compliant with federal audits, accreditation requirements, and institutional risk-management frameworks.

• Drafts and maintains comprehensive SAP policy documentation, including detailed procedural guides for auditors, leadership, and staff.

Advanced SAP Appeals Management & Professional Judgment-

• Oversees the full SAP appeals process —including intake, evaluation, committee review, decision rendering, and multi-term monitoring. Coordinates and delegates the review process, manages SAP workload

• Manages, oversees, and ensures efficient and compliant processing of all SAP appeals.

• Exerciseshigh-level independent judgmentwhen analyzing appeals involving medical documentation, complex academic histories, personal circumstances, or multi-term academic plans.

• Maintains institutional consistency and integrity in SAP determinations through oversight, audit checks, quality assurance reviews, and staff training.

Leadership, Supervision & Staff Development-

• Leads the Advising/Financial Aid staff responsible for SAP review by assigning cases, mentoring decision-making, and ensuring consistent application of policy.

• Trains new and continuing staff on SAP regulations, appeal evaluation, documentation standards, and communication protocols.

• Recommends staffing structures, workflow improvements, and system enhancements to support efficient and compliant SAP operations.

General Advising-

• Advise all students on the application processes, important timelines, types of aid, eligibility requirements, financing options and other resources available.

• Assist with general financial aid counseling duties.

• Exercise professional judgment when students or their families have unusual financial circumstances to determine additional eligibility and review Satisfactory Academic Progress Appeals.

• Adjust awards as necessary to reflect student’s enrollment and eligibility.

• Assist with general frontline duties, such as phones, front counter, email, etc. as needed and serve as a resource to student employees.

• Continually assess customer service and proactively identify and address issues that may impede quality service.

• Provide individual and group financial aid advice to students and families, including adequate loan counseling and financial literacy information.

• Support campus colleges/departments by providing counseling services in other locations on campus.

UHY Single Point of Contact (SPOC)-

Other Duties as Assigned –

Other duties may include staffing Outreach events, customer service shifts, or professional development and training.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Qualifications

MINIMUM QUALIFICATIONS: Any equivalent combination of education, experience, knowledge, skills, and abilities below.

Education: (Minimum/Required)

• Associates' degree and 2 years of relevant experience

-OR-

• Bachelor’s degree from an accredited college or university

A degree may be substituted for years of relevant experience if the experience is in addition to the listed required years of experience.

Experience:(Minimum/Required)

• At least 2 years of progressively responsible experience in a college or university Financial Aid Office.

• Final candidate must successfully pass a criminal background check and cannot be in default on a student loan either upon hire or while employed in this position.

Education: (Preferred)

• Bachelor’s degree

Knowledge/Skills/Abilities:(Required)

• Proven ability to exercise independent, high-level judgment in sensitive and complex student eligibility situations.

• Strong written and verbal communication skills, including the ability to produce policy documents, training materials, and decision letters.

• Superior organizational skills, with the ability to manage institutional-level workflows and multiple, time-sensitive processes.

• Experience providing customer service.

• Strong computer skills including software (Word, Excel, PowerPoint and other presentation software), email communication tools, and web-based applications.

• Expert Knowledge of Federal Title IV financial aid.

• Experience with Ellucian Banner or similar ERP system such as PeopleSoft.

Knowledge/Skills/Abilities:(Preferred)

• Experience administering Special and Unusual Circumstances process in a financial aid setting.

• Demonstrated expertise in federal Title IV regulations, SAP standards, and professional-judgment decision-making.

• Exceptional analytical skills

Supplemental Information

Supplemental Information

Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For a complete review of the benefits we offer, please click on the following link:

SELECTION PROCESS

Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts. All candidates, including current Community College of Denver

employees must submit a complete application packet which includes all material listed above.

Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied.

APPLICATION PROCEDURES:

Interested applicants must submit a complete application packet at includes:

• Electronic Application, Click ‘New Resume’ at the bottom of this page

• Cover Letter

• Resume

• References - Names, phone numbers, addresses, & email addresses of three professional references

• Copies of transcripts, unofficial preferred

• Copies of appropriate credentials, if applicable

**All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts

***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.

Employer

State of Colorado

Address

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