Systems & Network Administrator

Title: Systems & Network Administrator

Reports to: IT Manager

Direct Reports: N/A

Job Description:

We are seeking an experienced Systems and Network Administrator who can help maintain and enhance our Azure, Meraki, VMware, and SonicWall environments. The Systems and Network Administrator will be responsible for supporting and maintaining Modern Disposal's servers, networks, cloud services, and critical systems across multiple facilities. This role will provide advanced technical support, implement infrastructure improvements, and ensure the reliability and security of our operational technology. This individual will also be responsible for resolving Help Desk tickets.

Main Responsibilities:

• You will be required to provide technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, network cabling, software installation, troubleshooting and any other related technology
• Provide a high level of customer satisfaction and extremely strong communicator both verbal and written, emphasis on quality over quantity
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
• Work self-sufficiently to perform fault diagnostics, deliver user requirements, while maintaining standards and SLAs
• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but are not limited to desktop PC, micro PC, thin client, laptop, tablet, smartphone, desk equipment, cabling, printers and MFDs
• Customer ticketing is worked upon ensuring the timely delivery of service, along with users facing updates
• To provide infrastructure administration functions such as cable runs, cable termination, switch and firewall configuration, patch management
• Provide on-site cover as part of a shift arrangement and support remote offices when required
• Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities

Required Skills:

• Capable of installing, removing, maintaining, monitoring of IT technologies
• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges
• Ability to document end to end workflows to ensure easy resolution of future incidents or tickets
• Capable of deploying or redeploying required OS images and builds (as well as, future images/builds on compatible legacy hardware (Example: Win10, Win7, etc.)
• 24x7 availability, to be provided for the duration of a major Incident
• Capable of offering remote and on-site technical services (proactive and reactive) to the Customer and its associates
• IT Software/Hardware Asset Management
• Excellent skills in user IT infrastructure - desktops, laptops, printers, handhelds, smartphone and A/V equipment
• Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, and other well-known applications
• Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts
• Solid understanding of LAN / WAN technologies and hardware
• Ability to interact with customers to ensure that the service is polite, efficient and responsive service is provided
• A self-starter with ability to work on their own initiative. Can bring solutions to the team with little direction
• To work through issues analytically to a successful conclusion

Required Qualifications:

• 3-5+ years of professional experience in systems or network administration
• Hands-on experience with:
  • Microsoft Azure / Azure AD / Microsoft 365
  • Cisco Meraki switches and security appliances
  • VMware ESXi / vCenter
  • SonicWall firewalls & VPN
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP
• Proficiency with networking technologies: TCP/IP, VLANs, routing, VPNs
• Experience troubleshooting servers, network and cloud-integrated systems

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Benefits at Modern:

• Medical, Dental and Vision Coverage
• Retirement Savings with Employer Match
• Health Savings Accounts
• Voluntary Insurance Products
• Employee Assistance Program
• Paid Time Off
• Paid Holidays
• Direct Deposit/Electronic Paystubs
• Discount Memberships
• Company-Sponsored Events

Modern Corporation is an Equal Opportunity Employer and is committed to providing all applicants and employees the right to equal employment opportunities with regards to all aspects of the employment relationship. The Company will not engage in discriminatory practices against any applicant for employment or employee of the Company because of race, color, religion, marital status, familial status, military or veteran status, disability (including pregnancy-related conditions), creed, sex, sexual orientation, gender, gender identity or expression, transgender status, age, national origin, ancestry, domestic violence victim status, genetic predisposition or carrier status, genetic information, known relationship or association with any member of a protected class, or any other legally protected class or status.