Technical Customer Success Manager

Redpanda is the first runtime and control plane for agent-data interaction — a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.Built on infrastructure already trusted by Fortune 500 companies and fast-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.About the Role:Technical Customer Success Managers own the post-sale technical relationship with our customers. You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention). You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them.You Will:Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timelineRun regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities earlyOwn technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolutionTranslate customer requirements into clear, prioritized feedback for Product Management and EngineeringAct as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as neededCommunicate confidently with engineering teams, platform owners, and senior leadershipYou Have:4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platformsWorking knowledge of distributed systems concepts such as replication, partitioning, throughput, and latencyHands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with KubernetesUnderstanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)Proven ability to manage technical escalations to mutually agreeable outcomesStrong program and stakeholder management across technical and executive audiencesAbility to break down complex problems into manageable components and drive solutionsExcellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholdersExperience working in a fast-moving, 100% distributed teamNice to Have:Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)Experience with large-scale data platforms or complex enterprise software implementationsObservability tooling such as Prometheus and GrafanaInfrastructure as code (Terraform, Helm)Scripting in Python or BashCloud or Kubernetes certifications (AWS, CKA)SFDC, Metabase, QlikFamiliarity with MEDDIC or similar sales methodologiesJoin Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them.LocationAustin, Texas - Hybrid; San Francisco, California - HybridEmployment TypeFull timeLocation TypeHybridDepartmentCustomer Success