Senior Network Engineer

Job Description

Job Description

Senior Network & Voice Engineer

Location: Albany, NY / Hybrid
Schedule: 37.5 hours/week
Contract: 1 year
Travel: Weekly or bi-weekly travel to New York City required; company-paid travel
This is a W2 position only. You must be either a US citizen or legally able to work in the US for the duration of the contract.
Pay Rate: $58-65/hr depending on experience

We are seeking an experienced Senior Network & Voice Engineer to support enterprise network and voice infrastructure for a large statewide organization. This is a hands-on technical role in the physical location responsible for designing, implementing, maintaining, and troubleshooting LAN, WAN, SD-WAN, Internet connectivity, and voice services.

The ideal candidate will have expert-level knowledge of Cisco networking, Cisco Meraki, and core network services including DNS and DHCP , along with strong experience supporting enterprise network environments.

This position is primarily technical and does not include direct people-management responsibilities . The Senior Network & Voice Engineer will work closely with IT Operations and Service Desk teams and will provide technical guidance and escalation support when complex infrastructure issues arise.

• Design, implement, document, and maintain enterprise LAN, WAN, SD-WAN, Internet, and voice services.

• Provide advanced technical support for Cisco and Cisco Meraki network environments.

• Configure, troubleshoot, and maintain enterprise network infrastructure and voice systems.

• Support core network services including DNS, DHCP, and related network services .

• Work closely with the Service Desk to troubleshoot and resolve escalated network, connectivity, and voice issues.

• Provide technical guidance and training to IT support staff on network and voice-related support activities.

• Coordinate network services with server administrators and cloud-based infrastructure teams.

• Monitor network performance, investigate outages, and respond to infrastructure incidents.

• Participate in scheduled and off-hours support for outages and critical infrastructure issues.

• Follow established IT change-management procedures and document network changes through the organization's CMDB.

• Create and maintain accurate network diagrams, documentation, configurations, and technical procedures.

• Manage relationships with network and voice technology vendors and oversee support and maintenance contracts.

• Ensure hardware and software support agreements remain current.

• Participate in the design and deployment of network infrastructure for new construction, office expansions, and organizational growth.

• Travel to organizational locations throughout New York State to perform hands-on work with network and voice infrastructure.

• Travel to New York City approximately weekly or bi-weekly is required. All approved business travel expenses will be paid by the company.

• Receive and respond to infrastructure-related incidents and service requests through established support channels.

• Escalate significant outages or infrastructure issues to appropriate IT leadership.

• Perform other duties supporting the goals of the IT Operations team.

• Expert-level experience with Cisco networking products and technologies.

• Expert-level experience with Cisco Meraki and cloud-managed network environments.

• Expert-level knowledge of DNS and DHCP and their implementation within enterprise network environments.

• Strong experience designing, implementing, troubleshooting, and maintaining enterprise LAN/WAN environments.

• Experience with SD-WAN , Internet connectivity, and enterprise network architecture.

• Experience with Cisco Catalyst IOS and related Cisco networking technologies.

• Experience with one or more of the following is highly desirable: Silver Peak/Aruba/HPE, Cisco Meraki, Extreme Networks , or similar enterprise networking platforms.

• Strong understanding of network architecture, routing, switching, and network services.

• Experience supporting enterprise voice/VoIP infrastructure.

• Experience troubleshooting complex network and infrastructure issues.

• Experience with CMDB and IT change-management processes.

• Experience managing technology vendors and support relationships.

• Ability to work independently, prioritize multiple technical issues, and exercise sound judgment during outages and high-priority incidents.

• Strong communication, documentation, organizational, and problem-solving skills.

• Ability to work effectively with Service Desk personnel, IT Operations, vendors, and other technical teams.

• Ability and willingness to travel throughout New York State, including weekly or bi-weekly day trips to New York City from the Albany area .

• Ability to perform hands-on physical work involving network and voice infrastructure.

Preferred:

• Bachelor's degree in Computer Science, Information Technology, or a related technical discipline; or

• Associate degree in a STEM-related field combined with 1–2 years of relevant experience.

Equivalent combinations of education, certifications, and substantial relevant enterprise networking experience may be considered.

The successful candidate will be a highly experienced network professional who can operate independently in a complex enterprise environment. This role requires someone who can diagnose difficult infrastructure problems, develop practical solutions, document their work, and collaborate effectively with both technical and non-technical colleagues.

The ideal candidate is:

• Technically strong and highly resourceful.

• Comfortable taking ownership of complex network issues.

• Able to learn new technologies quickly and adapt to changing priorities.

• Detail-oriented with strong documentation and organizational skills.

• Professional and effective when working with vendors and internal stakeholders.

• Collaborative and willing to support the Service Desk and other IT teams.

• Comfortable responding to critical outages and occasional after-hours incidents.

• Committed to high standards of integrity, reliability, and customer service.

This is an Albany-area position with required travel to New York City approximately once per week or every other week. Travel will generally be completed as a same-day trip. All approved business travel expenses, including transportation and other applicable travel costs, will be paid by the company.