Enrollment and Family Outreach Specialist

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Flexible schedule
• Free uniforms
• Paid time off
• Signing bonus

Enrollment & Family Outreach Specialist
Childrens Lighthouse of Chantilly Early Learning School
Chantilly, VA | In-Person
Full-Time or Part-Time Considered
Mission: Create Joy

About the Role

We are hiring a warm, confident, and organized Enrollment & Family Outreach Specialist to help families move from inquiry tour enrollment.

This role is focused on:

• Calling and following up with leads
• Booking and confirming tours
• Keeping the CRM clean and current
• Re-engaging old leads
• Supporting local community outreach

You must be comfortable talking to families on the phone every day.

Main Responsibilities

• Call new leads quickly and consistently
• Follow up by phone, text, and email
• Ask families about child age, schedule needs, start date, and care goals
• Book tours and confirm appointments
• Follow up after tours
• Reconnect with older leads
• Keep CRM notes, lead stages, and next steps updated
• Track tours, follow-ups, and enrollment progress
• Support simple community outreach such as flyers, local visits, open houses, and events

What Were Looking For

• Warm, friendly, and confident phone presence
• Comfortable making outbound calls
• Clear, professional English
• Organized and consistent with follow-up
• Comfortable using CRM systems, email, texting tools, and basic reports
• Positive, dependable, and goal-oriented
• Able to represent our school with warmth and professionalism

Preferred Experience

• Sales, admissions, appointment setting, telemarketing, or call-center experience
• Childcare, preschool, private school, or education experience
• CRM experience
• IntelliKIDS experience is a strong plus
• Community outreach or local marketing experience

Schedule

• Full-time preferred
• Part-time considered for a strong candidate
• In-person role in Chantilly, VA

Success in This Role Looks Like

• Leads contacted quickly
• Tours booked every week
• Tour no-shows reduced
• Follow-ups completed on time
• CRM is clean and accurate
• Families feel welcomed before they visit

Location

Childrens Lighthouse of Chantilly
43385 Defender Dr
Chantilly, VA 20152

Job Type

Full-time or part-time

Work Location

In person