Desktop Support Technician
Kodeva LLC
Location : Ashburn, VA/ Baton Rouge, Louisiana (LA)/ Chicago, IL/ Dallas, TX/ Denver, CO/ Fitchburg, MA/ San Jose, CA/ Secaucus, NJ/ Waltham, MA/ Elk Grove Village, IL Duration : Contract Main Duties and Responsibilitie Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktops, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices Perform general preventative maintenance tasks on devices and software Follow and execute instructions provided by Subject Matter Experts Provide onsite hand and eye support to Customer / OEM SMEs towards install, upgrade, support and troubleshooting of devices in Network and Compute environment Assist users with any logged IT-related incident when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary Accurately record, update and document requests using the IT service desk system Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner #J-18808-Ljbffr
Vacancy posted 1 day ago
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