IT Help Desk Technician [925]

IT Help Desk Technician

Annual Salary: $65,000$75,000 + incentives

Schedule: MondayFriday | 8:00 AM5:00 PM

Location: Commerce, CA | Hybrid | Full-Time

Work onsite at least three days per week, with the remaining days remote. Additional onsite days may be required based on business or support needs. Schedule is subject to change with notice.

Great IT support starts with understanding the person behind the ticket.

TCI Transportation is looking for a hands-on IT Help Desk Technician who combines technical troubleshooting skills with a genuine commitment to helping people. You'll provide Tier 1 technology support to employees across our offices, shops, and remote locationsresolving everyday issues, preparing equipment, managing routine user access, and keeping employees productive.

We're looking for someone who takes ownership, communicates clearly, and follows through. You should be comfortable resolving routine issues independently while recognizing when to bring in additional technical expertise.

What You'll Be Doing

Own the Ticket from Start to Finish

Prioritize, document, troubleshoot, and resolve support requests. Keep users informed and escalate issues that require deeper application, infrastructure, cybersecurity, or vendor expertise.

Keep Employees Connected and Productive

Troubleshoot Windows devices, Microsoft 365, printers, peripherals, connectivity, and standard business applications.

Support Onboarding, Offboarding, and User Access

Prepare devices, set up accounts, process approved access changes, and recover equipment. Maintain routine user access across Microsoft 365, Samsara, McLeod, Fusion, and other corporate systems using established procedures and security standards.

Manage Equipment Throughout Its Lifecycle

Configure, deploy, troubleshoot, repair, replace, and retire laptops, desktops, and peripherals. Coordinate software installation, warranty service, repairs, and vendor support.

Keep Hardware Inventory Accurate

Track equipment assignments, locations, warranties, and lifecycle status. Coordinate ordering, receiving, shipping, returns, and secure disposal while identifying replacement needs.

Support Transportation Technology

Provide Tier 1 Samsara user and device support, complete defined administrative tasks, and coordinate telematics hardware support or replacement. Escalate advanced platform and integration issues to the appropriate resource.

Make Support Better

Maintain clear ticket records, documentation, and procedures. Help improve service consistency, team coordination, and the employee support experience.

What You Bring

• Hands-on Tier 1 helpdesk or end-user support experience in a business environment.
• Ability to independently troubleshoot common Windows, Microsoft 365, printer, peripheral, software, and connectivity issues.
• Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.
• Experience with routine account administration and working knowledge of Active Directory, Entra ID, and Microsoft 365.
• Understanding of helpdesk cybersecurity practices, including secure provisioning, least-privilege access, account deactivation, endpoint protection, patching, and confidential information handling.
• Experience using a ticketing platform to prioritize, document, update, and resolve requests.
• Strong customer service, communication, organization, and follow-throughwith the ability to manage competing requests and recognize when to escalate.

Experience That Stands Out

Experience with Zendesk or a similar platform, Microsoft Intune, Windows Autopilot, hardware asset management, VPN, wireless, or other site technology is preferred. A background supporting transportation, logistics, fleet, or other distributed operations is also valuable.

Samsara experience is beneficialnot required. TCI will provide Samsara training to candidates who bring the required helpdesk experience, technical aptitude, and user-support mindset.

Make an Impact Beyond the Ticket Queue

You'll work directly with employees and Technology team members across different environments, helping resolve the issues that interrupt their work. This role offers hands-on involvement in user support, equipment management, access administration, and transportation technologyall with a focus on responsive service and dependable follow-through.

Ready to bring your technical skills and people-first approach to TCI? Apply today!

About TCI Transportation

TCI Transportation is a family-owned company with operations across the country, providing dedicated fleet, leasing, logistics, and maintenance services. Our teams support the transportation needs of customers through a nationwide commercial fleet and coordinated operations. From our offices and shops to our field operations, dependable technology helps our people stay productive. As part of TCI's Technology team, you'll support the employees who keep those operations movingbringing practical solutions, clear communication, and reliable service to their workday.

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