FRONT DESK ASSISTANT

Front Desk Assistant

The Management Trust Position Title: Front Desk Assistant Location: El Dorado Hills, CA Reporting To: General Manager Status: Non-Exempt, Full-Time Salary: $19.00 - $23.00/hourly DOE

Description

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

The Front Desk Assistant provides exceptional customer service and administrative support to the Resort and Retreat visitors of our large-scale community. This role is a blend of traditional reception, facilities support, and operational logisticsincluding the critical management of landscape and maintenance work orders.

Job Duties and Responsibilities:

• Visitor Experience: Greet visitors warmly, providing a high-end experience for homeowners and guests in a busy community environment.
• Rule Enforcement: Maintain and enforce clubhouse standards for the Resort, Retreat, and various community amenities.
• Data & Records: Input resident information into community databases and maintain association/clubhouse documents.
• Facilities Logistics: Assist with event setup/teardown and perform daily inspections of assigned areas to report maintenance discrepancies.
• Access Control: Utilize software for programming gates, remotes, and other access devices.
• Other duties and special projects as assigned by Management.

Qualifications:

• Experience in reception and customer service preferred
• High School Diploma (or equivalent)
• Proficiency in administrative support generally 1-3 years
• Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
• Conflict resolution skills
• Food handling card required
• Ability to meet deadlines and address time-sensitive issues
• Superior multi-tasking skills
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Ability to manage workflow amid shifting priorities
• Willing to learn Company process and procedures, and learn/use proprietary software
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all internal and external customers at all times

Essential Functions:

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (40) pounds

Supervises Others? If so, list:

None

Schedule & Travel:

Standard Hours: 32-40 hours per week, depending on business needs

Typical Shifts: Candidates must be available between 9:00 am to 5:30 pm, including potential holiday coverage as need by the association.

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.