Administrative Technician Planning & Code Administration

Description

The Department of Planning & Code Administration has an immediate opening for a full-time Administrative Technician to perform a wide variety of technical and administrative procedures related to various permitting and licensing programs. This is a forward-facing position serving as first point of contact at the public counter at City Hall and req uiring significant interaction with the public - citizens visitors homeowners contractors businesses public officials other City Departments and various government agencies.

The Administrative Technician assists customers by processing all permit plan and license applications and renewals including the processing of all incoming payments and coordinating scheduling and documenting inspections. The position also performs other customary administrative tasks such as answering telephones; assisting visitors; reviewing verifying and organizing documents records and forms for accuracy completeness and conformance to applicable standards policies and procedures; preparing and typing correspondence and other documents and communications; copying scanning inputting and indexing data; maintaining files records and documents; and creating reports from those documents.

You must be a master multi-tasker with superb organizational and communication skills show amazing attention to detail be able to anticipate and address issues and exercise appropriate judgment when executing tasks and resolving administrative issues and proactively provide assistance and support whenever and wherever needed. You must be extremely customer focused flexible and resourceful to adapt to changing priorities and deadlines able to complete tasks in a timely manner and able to handle a variety of duties with composure confidence and minimum supervision. Were looking for team players with a professional upbeat attitude who will be a positive and helpful presence in our workplace. The ability to fluently speak read write and comprehend English and Spanish is preferred.

40 hours per week Monday through Friday; a core work schedule will be established based on operational needs. This position could be filled at Level I II or III in the Administrative Technician class series consistent with the relevant experience qualifications and certifications of the candidate. Starting salary is negotiable within the anticipated target hiring range at each level:

• Administrative Technician I - $48000 - $54000

• Administrative Technician II - $57000 - $63000

• Administrative Technician III - $66000 - $72000

We provide comprehensive insurance benefits (medical dental vision life) paid time off generous retirement contributions health and wellness programs tools to assist with paying down student loan debt and managing student loans training and professional growth opportunities and excellent work/life balance.

Job Functions

What you will do with us:

• Assist customers at the front counter with permitting and licensing applications and renewals and passport applications; answer questions on policies and procedures; provide information on the permit process; respond to inquiries via phone email and written correspondence.
• Perform a wide variety of technical and administrative duties in support of Department functions and operations including greeting and assisting the public answering and screening a variety of telephone calls record keeping and report preparation as well as other duties and responsibilities specific to the assigned job level.
• Calculate collect issue receipts for and report on fees relating to various City permitting and licensing programs; process other incoming payments received.
• Collect review verify and organize documents records and forms for accuracy completeness and conformance to applicable standards policies and procedures.
• Input data into databases from a variety of sources; maintain paper and electronic files; prepare related reports.
• Receive and process information of a confidential nature; ensure information is maintained in strict confidentiality.
• Provide outstanding service pursue continuous improvement and exceed expectations.

Key responsibilities are highlighted above; please click here to view the complete classification description for this position (Administrative Technician I/II/III). The classification description indicates the full salary range established for each position to provide opportunity for growth and development (Grades 102 104 and 106 in the Citys FY 2027 Schedule of Salary Ranges).

Qualifications

What you will need to be considered:

• High school diploma or equivalent; college level coursework in a related field preferred to be hired at Level III.

• Relevant customer service and administrative office experience (Level I - at least 1 year; Level II - at least 3 years; Level III - at least 5 years).

• Previous administrative support experience in a building construction or permitting environment is a plus to be hired at Level II position; previous administrative experience in municipal government or similar public or private agency setting is a plus to be hired at Level III position.

• Strong and effective customer service organizational administrative and time management skills and demonstrated ability to manage multiple tasks prioritize workload and work quickly accurately efficiently and effectively under tight deadlines with minimum supervision.

• Proven computer/technology skills (Microsoft Office and databases of relative complexity) with the ability to quickly become proficient with other specialized software and database applications; experience with permit tracking software/applications a plus.

• Be outgoing resourceful creative diplomatic and professional; a self-starter with initiative to move projects forward; and willing and eager to assume new challenges and increased responsibility.

• Basic mathematical skills to accurately calculate and process fees.

• Fluency (speaking reading writing and comprehension) in English required; fluency (speaking reading writing and comprehension) in Spanish preferred; eligible for a $2080 annual multilingual stipend if approved.

• Ability to read and understand construction documents desirable.

• Or any acceptable equivalent combination of education experience and training that provides the required knowledge skills and abilities to satisfactorily perform the essential functions of the position.

Additional Information

Interested applicants must submit the following to be considered:

• A complete online application

• Current resume (attached to the online application)

Review of applications will begin immediately so prompt application is strongly encouraged . Positions will remain open until filled; recruitment will close without notice when a sufficient number of qualified applications are received or all hiring decisions have been made.

This is a full-time non-exempt position which means an individual in this position is eligible for overtime compensation under the provisions of the Fair Labor Standards Act (FLSA) and the Citys personnel regulations. Direct deposit of paychecks is a condition of employment for all City of Gaithersburg employees.

The successful candidate will be subject to a pre-employment background investigation. The City has established an alcohol-free drug-free and smoke-free workplace which applies to any person employed by conducting business with or applying for a position with the City. Each employee as a condition of their employment may be required to participate in pre-employment and reasonable suspicion testing. Employees classified as safety sensitive are also subject to immediate post accident and random testing.

For more information about the position contact Permitting Manager Gretchen Wyrick at or . Questions regarding the online application process may be directed to the Department of Human Resources at or View phone number on drjobpro.com.

This recruitment will establish an eligibility list which will be used to fill the current vacancy and may be used to fill other openings in this classification which occur in the next 12 months.

Required Experience:

IC