Body Shop Office Manager

Job Description

Job Description

Jim Coleman Automotive | Full-Time

Position Overview

Jim Coleman Automotive is seeking an experienced, organized, and detail-oriented Body Office Manager to oversee the daily administrative operations of our collision repair facility. The ideal candidate will have a strong background in automotive collision center operations, excellent customer service skills, and experience managing insurance claims, billing, and office procedures.

This position plays an important role in ensuring efficient office operations, accurate documentation, and a positive experience for our customers.

Key Responsibilities

• Oversee daily administrative and office operations of the collision center.
• Manage customer communications, including repair updates, scheduling, and general inquiries.
• Coordinate with insurance companies, adjusters, and customers regarding claims, approvals, and payments.
• Process repair orders, invoices, payments, and other financial documentation accurately and efficiently.
• Monitor accounts receivable, outstanding balances, and insurance payments.
• Maintain accurate customer records, repair documentation, and office files.
• Work closely with collision center management, estimators, technicians, and other departments to ensure smooth workflow.
• Monitor office procedures and identify opportunities to improve efficiency and customer satisfaction.
• Resolve customer concerns professionally and in a timely manner.
• Ensure compliance with company policies and administrative procedures.

Qualifications

• Previous experience in an automotive collision center or body shop office environment required.
• Prior office management or supervisory experience preferred.
• Knowledge of automotive insurance claims, collision repair processes, and billing procedures.
• Experience with collision/body shop management software preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Ability to manage competing priorities in a fast-paced environment.
• Strong attention to detail and commitment to providing excellent customer service.
• Ability to work independently while maintaining effective communication with management and staff.

What We Offer

• Competitive compensation based on experience
• Medical, dental, and vision insurance
• Paid time off
• 401(k) retirement plan
• Opportunities for professional growth and advancement
• Supportive, team-oriented work environment

Applicants have rights under Federal Employment Laws

• Family & Medical Leave Act (FMLA):
• Equal Employment Opportunity (EEO): -your-rights-workplace-discrimination-illegal-poster
• Employee Polygraph Protection Act (EPPA):

Join Our Team

At Jim Coleman Automotive, we take pride in delivering quality service and building lasting relationships with our customers. We are looking for a dependable, motivated professional who can help maintain an organized, efficient, and customer-focused collision center.

If you have experience in collision center/body shop operations and are ready to take the next step in your career, we encourage you to apply today.

Jim Coleman Automotive is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants.