Help Desk Technician - Level 2

Vigilant Compliance, LLC

Job Description

Vigilant Compliance is seeking a Level 2 Tech to join the internal IT team of their Firm. Based in Chadds Ford, PA, this position takes on internal tasks in a team-based work environment. Vigilant offers a competitive salary based on experience, annual base increases in salary, as well as paid holidays, vacation days, 401k with a match, and additional benefits.

Key Qualifications:

3 years of experience
Experience supporting Windows 11 and Microsoft 365 environments
Strong troubleshooting skills across hardware, software, printers, and basic networking
Experience working with IT ticketing systems
Working knowledge of Active Directory, TCP/IP, DNS, DHCP, and basic network troubleshooting
Experience performing basic firewall tasks, including IP allow/block requests
Excellent communication and customer service skills
Ability to prioritize multiple requests and work independently in a fast-paced environment

Preferred Qualifications:

Experience working for an internal IT team/department (RMM/PSA tools, multi-client environment)
CompTIA A+, Network+, or equivalent certifications
Basic understanding of cybersecurity best practices

Responsibilities:

Manage and organize IT projects and help desk tickets
Assist users with information systems and programs as needed
Utilize an RMM and PSA product to monitor internal PCs and servers
Threat monitoring and patch management of internal and external environments
Regular reporting
Manage level 1 techs with tasks as needed
Stay updated on industry trends and cybersecurity landscape in order to inform and improve firm systems and processes

\nCompany Description

Vigilant is an Award Winning and Industry Leading Compliance Firm that continues to remain Independent and Privately Owned delivering Clients end to end solutions that they can trust.

Since 2004, we have been providing tailored and customized end-to-end solutions to Advisers, Funds and Broker Dealers:

- Outsourced CCO
- CCO Support
- Advertising and Marketing Review
- Mock SEC/FINRA Exams
- SEC/ERA/Broker Dealer Registration
- Registered Representative Licensing
- Principal Underwriter for Registered Funds

Our Clients include: Private Equity, Hedge Funds, Closed End Funds, Private Credit/Structured Credit, ETFs, Mutual Funds, Wealth Managers, SMAs, Real Estate Funds, Infrastructure Funds, Registered Investment Advisers (RIAs) and Broker Dealers.

Company Description

Vigilant is an Award Winning and Industry Leading Compliance Firm that continues to remain Independent and Privately Owned delivering Clients end to end solutions that they can trust.\n\nSince 2004, we have been providing tailored and customized end-to-end solutions to Advisers, Funds and Broker Dealers:\n\n- Outsourced CCO\n- CCO Support\n- Advertising and Marketing Review\n- Mock SEC/FINRA Exams\n- SEC/ERA/Broker Dealer Registration\n- Registered Representative Licensing\n- Principal Underwriter for Registered Funds\n\nOur Clients include: Private Equity, Hedge Funds, Closed End Funds, Private Credit/Structured Credit, ETFs, Mutual Funds, Wealth Managers, SMAs, Real Estate Funds, Infrastructure Funds, Registered Investment Advisers (RIAs) and Broker Dealers.

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Vacancy posted 2 days ago

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