Dispatcher/Customer Service Representative

Job Description

Job Description

Dispatcher/Customer Service Representative Position Summary:

Frontier Logistics Limited is seeking an experienced and dynamic Intermodal Dispatcher/Customer Service Representative to support our year-round operations in Cincinnati, OH. The ideal candidate will have a strong background in transportation and operations management, exceptional communication skills, and the ability to thrive in a fast-paced environment. As the Intermodal Dispatcher/Customer Service Representative, you will be responsible for managing daily operations, overseeing drivers and company-owned trucks, and maintaining positive relationships with customers and vendors.

Responsibilities:

• Manage daily terminal operations, schedule driver routes, and ensure efficient use of resources.
• Collaborate with the Office Manager on driver qualification, hiring, and onboarding processes.
• Maintain compliance with DOT regulations and company guidelines, ensuring safe and efficient operations.
• Coordinate rates, pricing agreements, and service contracts with customers and vendors.
• Dispatch and schedule pick-ups and deliveries for steady routes, optimizing efficiency and customer satisfaction.
• Address customer inquiries and resolve issues in a timely and professional manner.
• Maintain accurate records, prepare reports, and manage documentation related to operations and customer service.

Qualifications & Requirements:

• Minimum of 3 years of experience in transportation and operations management within the trucking industry.
• Excellent written and verbal communication skills, able to build and maintain positive relationships with clients, vendors, and team members.
• Strong multitasking abilities, able to handle multiple priorities simultaneously.
• Positive attitude and a commitment to delivering exceptional customer service.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Benefits:

• Competitive pay, with a range of $20.00 - $22.00 per hour.
• Paid Time Off (PTO) for vacation.
• Weekends off and a flexible schedule, with daytime work hours from 8:00 AM to 5:00 PM.
• Bonuses based on performance and company success.
• Bi-weekly or twice monthly pay structure.

How to Apply:

If you are an experienced Intermodal Dispatcher/Customer Service Representative with a passion for delivering exceptional service and maintaining efficient operations in the trucking industry, we want to hear from you! To apply for the Intermodal Dispatcher/Customer Service Representative position at Frontier Logistics Limited We look forward to reviewing your application and discussing the opportunity to become a part of our dedicated team.

Frontier Logistics Limited is an Equal Opportunity/Drug Free Employer.

We are an intermodal trucking company based out of Cincinnati, Ohio providing intermodal drayage (containers out of the rails) services to the tri-state area of Ohio, Indiana and Kentucky.

Company Description

We are an intermodal trucking company based out of Cincinnati, Ohio providing intermodal drayage (containers out of the rails) services to the tri-state area of Ohio, Indiana and Kentucky.