Special Collections Coordinator

Special Collections Coordinator II

We are seeking a Special Collections Coordinator II for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273

Shift Information: 8:30 AM - 5:00 PM, Monday - Friday (HYBRID)

Hourly rate: $18.03 an hour + Shift Differential (+$1.75 after 3pm, +$2.75 on weekends)

Responsibilities

• Coordinate autologous donations, including screening calls, triaging requests, coordinating blood freeze orders, obtaining donor medical clearance, arranging payments, etc.
• Provide detailed information to patients requesting autologous and/or directed blood donations and educate donors about donation requirements, products and shelf life.
• Prepare and ensure the proper distribution of donor and patient autologous/directed donor packets.
• Administer health history screenings for patients, referring questionable histories to the supervisor.
• Schedule the patient following established scheduling guidelines and refer any scheduling problems to the office supervisor for resolution.
• Liaise with physicians' offices, transfusion service personnel, other regions, etc. to provide information on deferrals, changes in orders, etc. in a timely manner.

Scope

Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.

Qualifications

Education: High School or equivalent required. RN/LPN, medical assistant training or equivalent experience preferred, with current state licensure as required.

Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Documented satisfactory performance in previous level within the job family or the equivalent experience required.

Management Experience: N/A

Skills & Abilities: Ability to work on a team. PC skills required. Excellent verbal communication skills required. Ability to interact with difficult patients, physician office personnel, etc. Excellent customer service skills essential. Excellent organizational skills required.

Travel: Some travel may be required.

**Bilingual is helpful**

*Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

BENEFITS FOR YOU:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to a 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.