Supervisor - BSA Know Your Customer

Job Description Posted Tuesday, June 9, 2026 at 10:00 AM TITLE: Supervisor - BSA Know Your Customer STATUS: Exempt REPORTS TO: Manager - FCIC DEPARTMENT: Corporate Compliance

JOB CODE: 11318

PAY RANGE: $103,100.00 - $110,000.00 Annually

GENERAL DESCRIPTION:

The BSA Know Your Customer Supervisor will be responsible to oversee a team of investigators and/or specialists that complete day-to-day operations related to BSA compliance, including but not limited to customer identification (CIP), customer due diligence (CDD), enhanced due diligence (EDD), and transaction monitoring. In this role, you will administer the Credit Union’s BSA/AML Program and maintain oversight to ensure controls are adequate to properly mitigate risk, maintain regulatory compliance, and are effective in preventing and detecting illicit financial activity, terrorist financing and cybercrime. As the BSA Know Your Customer Supervisor, you are expected to remain abreast with changing regulations, including guidance and advisories to ensure the integrity and adequacy of the Credit Union’s compliance programs. Analyzes BSA/AML software program output and other BSA/AML related documents and initiate appropriate actions according to the Program and regulatory requirements. Communicates and interacts with members, law enforcement and branch/department personnel to provide clarification and assistance on all BSA AML related matters.

TASKS, DUTIES, FUNCTIONS:

Assists in maintaining sound high-risk merchant monitoring controls by applying knowledge of transaction laundering methodologies as well as card payment operator network (e.g., Visa) rules. Maintain a current awareness of the regulatory environment and emerging regulatory and financial crime risks that may impact the Credit Union’s products/services, and BSA/AML controls. Maintain and review the BSA/AML transaction monitoring system to assure it has appropriate tools to identify suspicious or fraudulent activities. Develop members of the BSA Compliance Know Your Customer team, ensuring they are properly trained, consistently evaluated, and moving in line with their professional development. Address compliance issues directly and through subordinates by monitoring and reviewing data to determine if transactions are suspicious in nature, identifying potential risk issues, and taking appropriate action. Prepare and generate reports as required by senior management, and as mandated by government rules and regulations. Provide management with information that accurately assesses the Credit Union’s extent of compliance. Interacts with department and branch supervisors and managers, as necessary, to provide information on compliance changes impacting them or the operation of their respective department(s). Serve as a Point of Contact for Section 314(a) Information Requests or other similar requests for record searches (i.e., terrorist lists provided under the CIP laws and regulations). Provide the oversight and coordination of responses to such requests. Responsible for BSA/AML Compliance, including but not limited to CIP, CDD, and EDD reviews, and researching records of individuals as directed by FinCEN. Conducts regular monitoring of exempt persons for potentially suspicious activity and to ensure that their presence on the Exemption List continues to be justified. Provides the oversight to and ensures the implementation of the BSA/AML and OFAC training programs. Assist in developing, updating, and managing the Credit Union’s BSA Compliance Program and policies and procedures on an ongoing basis, frequently, review, identify, recommend, and implement improved policies and procedures that will result in the Credit Union’s compliance with laws, regulations and rules governing BSA/AML & OFAC Program. Assist in the execution and oversight of the Credit Union’s Regulatory Filings and OFAC & sanctions programs. Accept other duties including special projects as deemed necessary by Management. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

INTERNAL: All employees EXTERNAL: Vendors, suppliers, members, local law enforcement and government agencies, and examiners

QUALIFICATIONS:

EDUCATION: Bachelor of Science in Criminal Justice or comparable discipline or equivalent work experience. EXPERIENCE: 8 years or more of progressive experience related to BSA/AML governance, fraud, or compliance in a financial institution or five years of relevant internal audit or risk management experience. Experience developing controls to detect, prevent and report suspicious activity and performing risk assessments to inform decisions regarding policies and procedures. Previous experience managing a team of BSA/AML Investigators and Analysts working knowledge of applicable laws, regulations, and guidelines. KNOWLEDGE / SKILLS: Knowledge of automated data base programs, facsimile machine, strong PC skills – Windows and MS Office Suite and related software, electronic banking equipment, and member relations skills. Strong attention to detail in working and investigating files with emphasis on deadlines. Non-Technical skills: Enthusiasm and interest in BSA/AML compliance and related services; strong sense of ethics and professionalism; communicate effectively in providing BSA/AML guidance and expertise to other staff and the ability to prepare clear and concise written documents. Strong written, verbal, and effective communication skills, supervisory skills, and ability to interact with others. Strong organizational and time management skills.

PHYSICAL REQUIREMENTS:

Must reside within 50 miles of the headquarters location. Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

LICENSES / CERTIFICATIONS:

At least one of the following certifications: Certified Anti-Money Laundering Specialist (CAMS), Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Financial Crimes Investigator (CFCI), or Certified Fraud Examiner (CFE). Otherwise, must be obtained within the first year of hire. #J-18808-Ljbffr Golden1